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Client Care Representative
Serenity Healthcare Fort Worth, TX
$35k-44k (estimate)
Full Time 3 Months Ago
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Serenity Healthcare is Hiring a Client Care Representative Near Fort Worth, TX

Client Care RepresentativeOnsite - Fort Worth, TXAre you ready to make a real impact and bring a breath of fresh air to the world of healthcare? Join the Serenity Healthcare team, a mission-driven company that puts the quality of care at the forefront, all while revolutionizing the industry through alternative treatment options that impact those struggling with their mental health. As a Client Care Representative, get ready to be the hero who connects individuals to life-saving treatments and brings hope to those who need it most.
But wait, there's more! Picture this: treatments delivered in spa-like clinic settings, creating a world-class experience that will blow your mind. Say goodbye to the traditional and hello to a new era of healthcare!
Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.As a Customer Service Representative, your mission is to:

  • Connect individuals with lifesaving treatments 
  • Engage in delicate conversations with active listening 
  • Use critical thinking to answer questions and concerns of patients
  • Be the go-to person, bridging the gap between patients and their providers
  • Handle various tasks, including: Recording important information into EMR systems, scheduling appointments, assisting with medication refills, etc.
  • Be a guiding light for patients in need
Benefits
  • At Serenity Healthcare, our perks include:
    • Competitive wages
    • Insurance benefits with 90% of your premium paid by Serenity (Dental, Vision, Medical) 
    • Countless opportunities for career advancement
    • Generous paid time off, including:
    • 10 PTO days annually
    • 10 major holidays off- A total of 20 days off each year to work hard and play hard!
Qualifications
  • High School Diploma/ GED.
  • Proven experience in a high-volume customer service industry- Think Retail, Travel and Hospitality, Restaurant, Food and Beverage, Contact centers, etc.
  • Excellent verbal and written communication, and basic math skills.
  • Previous experience working with computer-based information systems.

Ready to embark on this exciting journey? Apply now at https://serenitymentalhealthcenters.com/careers or show off your skills by sending your resume to careers@serenityhealthcare.com. Get ready to change lives and be part of the healthcare revolution!

Job Summary

JOB TYPE

Full Time

SALARY

$35k-44k (estimate)

POST DATE

01/27/2024

EXPIRATION DATE

04/23/2024

WEBSITE

serenityhomehealthcaresystem.com

HEADQUARTERS

SAINT PAUL, MN

SIZE

<25

FOUNDED

2009

CEO

TAHA ABDUREHMAN

REVENUE

<$5M

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The job skills required for Client Care Representative include Customer Service, Written Communication, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Care Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Care Representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Client Care Representative positions, which can be used as a reference in future career path planning. As a Client Care Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Care Representative. You can explore the career advancement for a Client Care Representative below and select your interested title to get hiring information.

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If you are interested in becoming a Client Care Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Care Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Client Care Representative job description and responsibilities

Client services representatives manage client relationships and provide customer support.

03/27/2022: New Haven, CT

Customer service representatives document their exchanges with clients, often using customer relationship management software.

06/08/2022: Honolulu, HI

They help customers compare products and services and advise clients about which options meet their needs.

05/04/2022: San Jose, CA

When customers experience problems with products and services, these support representatives handle complaints.

05/12/2022: New Haven, CT

Representatives keep records of customer interactions, process customer accounts and file documents

03/15/2022: Pine Bluff, AR

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Client Care Representative jobs

A good Customer Service Representative must have excellent communication skills since they will be speaking directly with customers.

04/10/2022: Lawton, OK

Take note that workplace skills are crucial to being an effective customer service representative.

04/19/2022: Hopkinsville, KY

Measure and analyze customer feedback and have a clear escalation pathway.

06/01/2022: Akron, OH

Aspiring candidates must know how to understand the customer’s expectations in order to have a good relationship with clients.

04/25/2022: Salt Lake City, UT

When conversing with clients through a 2-way chat or video consultation, professionals must be able to easily save the conversation.

05/01/2022: Johnstown, PA

Step 3: View the best colleges and universities for Client Care Representative.

Butler University
Carroll College
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Providence College
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