About the Job:

As the leading Laser Hair Removal provider in Florida, Semper Laser’s goal is to continue to provide service that is affordable and accessible to all customers both locally and around the nation. With over 22 locations in the United States and 4 locations in Colombia, we are a family made up of hardworking, passionate, and dedicated individuals who thrive on collaboration and are motivated by the company’s collective success. Furthermore, we believe the key to success is putting our employees and customers first. As a result of our efforts, our clients not only value our skills, but also the timely, respectful, and compassionate manner with which we exceed their expectations at every touchpoint.

While other companies specialize in laser facials, tattoo removal, and vascular lesion removal, we specialize and focus on only one thing – laser hair removal.

About the Role:

The Sales Manager is a vital part of the sales team and will be accountable for assigned facility location activities while ensuring the Semper Laser values and standards are consistently applied in all client interactions. He/She will be responsible for client satisfaction, reaching new client quotas, and increasing monthly sales. It’s his/her job to develop the team, resolve issues, and implement changes that can strengthen the company’s relationship with its clients. The incumbent must be a detailed, organized self-starter with the ability to move at a very fast pace and have a high ability to prioritize based on a rapidly changing and growing laser industry environment.

Essential Job Functions:

• Control and supervise the daily operation of the facility and be able to make decisions
• Foster a guest-focused team environment as a leader, driving volume, and client loyalty.
• Clearly communicate daily and monthly goals, contests, and performance expectations to all team members.
• Develop sales strategies to increase monthly revenue and ensure that the team is reaching daily sales goals.
• Ensure a high degree of customer satisfaction, handle client inquiries, address customer dissatisfaction, resolve service complaints, and address adverse reactions with the assistance of the Medical Director.
• Ensure that the required safety procedures are being followed as defined by the Medical Director.
• Perform all sales consultations while promoting and recommending additional packages and/or treatment areas and educating clients on Laser Hair Removal.
• Provide team commitment through conflict resolution, support, relationship building, and recognizing individual contributions.
• Ensure compliance with all policies and procedures through regular store management.
• Handle administrative tasks including but not limited to scheduling, office supplies inventory, and reporting.
• Participate in company on-site events to market our services to the community.
• Hire, train, supervise, develop, mentor all team members according to Semper Laser’s policies and procedures.
• Maintain the utmost cleanliness and soothing ambiance of the premises.
• Work side-by-side with the Client Services, Sales and Operations to take smart risks and identify value adds for our guests.
• Performs other duties as assigned.

Requirements:

• 4 years of experience in customer-facing, sales management roles, particularly within the industry.
• Proven experience and success in sales and team leadership are required.
• Superior organizational and time management skills.
• Proven ability to identify and reach new client quotas and sales goals.
• Must have a high level of enthusiasm, confidence, motivation, and drive to succeed.
• Ability to thrive and stay calm, polite, and professional in a high-pressured environment.
• Ability to meet deadlines.

Schedule:

• 3 Days a week in the store location
• 1 Day a week in the field supporting events and driving leads.
• Required to work 3 week days and 1 weekend day.

Physical Requirements:

The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit or stand and work on a computer for prolonged periods; walk; use hands to grasp, handle, or feel; reach with hands and arms, and lift up to 25 lbs. Must be able to access and navigate each department at the organization’s facilities.

Pay: $55k-65k/ year with bonuses based on performance - up to 11k a month!

Benefits:

Semper Laser offers a comprehensive benefits package including Health, Dental, Vision Insurance, 401(k), PTO, free laser hair removal.

Out of State training may be required, cost covered by SemOut of State may be required, cost covered by Semper.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 10 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 2 years (Required)
• Retail management: 2 years (Preferred)
• Retail sales: 2 years (Required)

Language:

• Spanish (Preferred)

Work Location: In person