Company Overview

More than 35 years ago, SelectQuote was founded on one core promise: to help our customers protect the people they value most. We pioneered the way consumers shopped for term life insurance, and now, we also help people find home insurance, auto insurance, senior health insurance and more. Our quick and easy process saves consumers both time and money, and today, more than 2 million families trust us to help them with their insurance needs.

But what truly sets us apart is our people, and the opportunities to grow your career with SelectQuote are unmatched.

Job Description

Service Desk III

Job Summary:

The Service Desk III position is a highly service-oriented technical support role that is responsible for hardware and software troubleshooting and support for internal SelectQuote employees both in the office and remotely. This position will require an “on the job” supervised training period where the individual will learn our internal telecom systems common network and hardware troubleshooting issues.

Supervisory Responsibilities:

This position has no direct supervisory responsibilities.

Essential Duties and Responsibilities:

Solves computer-related problems

Troubleshoots hardware and software issues for in-facility and remote associates

Resolves service desk tickets and updates workloads in the ticketing system

Inventory management and updates

Understands and troubleshoot custom CRMs and VOIP environment

Assists in monitoring networked computer equipment

Supports associate onboarding and equipment setup

Escalation contact for Service Desk Levels I & II

Inventory management and updates

Build and configure new computer systems including operating systems security updates and virus software

Training and mentoring

Maintaining Active Directory objects

Manages reporting access

Supports office audio/visual systems

Interacts with 3rd-party support

Creates and document process flow and training materials

Manages departmental moves

Skills/Abilities:

Critical thinking

Strong attention to detail

Ability to quickly adapt to new circumstances as they arise

Takes initiative and responsibility for results

Works well under pressure

Excellent oral and written communication skills

Strong interpersonal skills and professional comportment

Team player

Education and Experience: 

Bachelor’s degree preferred

Minimum of 3 years experience in a technology-oriented role required (preferably in the following environments)

Helpdesk

Software support

1-year experience with PC hardware troubleshooting required

1-year experience with Active Directory required

Familiarity with call center environments preferred

Requirements:

Requirements:

Prolonged periods of sitting at a desk and working on a computer

Able to lift up to 30 lbs

May be required to traverse the facility

SelectQuote Core Values:

Service: We create positive customer experiences.

Entrepreneurship: We create innovate & take risks.

Leadership: We build & invest in high-performing teams. Empowerment: We embrace a changing environment.

Courage: We challenge the status quo & drive continuous improvement.

Teamwork: We help support & celebrate each other.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required.