Security Equipment Supply

Inside Sales Associate

Job Description

SES is a Company rich in culture whose mission is to help our customers succeed every day, on every job, which we accomplish with an unparalleled customer focus and experience. If you are someone who consistently operates with integrity, have a curious spirit, are fun-loving, respectful, and strives for excellence, then we want to talk to you! SES is a customer-centric organization committed to taking care of our customers "No Matter What". Come explore whether the SES family is right for you!

Basic Function: Live the motto of “The Difference is the Way We Do Business” by serving existing and potential customers through facilitating sale of products / solutions and maintaining up to date industry knowledge. Always represent SES by providing exceptional customer service whether over the phone, by email, through our eCommerce channel, or in person. Seek to help our customer GROW their businesses profitably, while increasing throughput to help SES attain our GOALS.

Job Classification: Non-Exempt position

Essential Functions:

• Maintain / support existing business relationships with current customers and establish, develop, and build relationships with prospective customers to grow and generate incremental business for SES’s products/services.
• Make outbound calls and / or in-person visits to existing and prospective customers within assigned area / territory on a regular basis. Follow up on leads in a timely fashion.
• Touch base with customer / prospect monthly, or more frequently as determined by our business with their organization.
• Achieve personal sales and gross margin goals as set by the Branch Manager and approved by the Sales Manager. Actively participate in the available commission plan(s) / variable compensation structures.
• Use Relationship Management (RM) to track existing and facilitate conversion of potential customers into customers.
• Consistently follow up on open quotes and orders.
• Resolve customer complaints by investigating problems; developing solutions; and making recommendations to management.
• Follow established credit policies/procedures including PCI compliance to protect our customers and SES.
• Coordinate sales effort with Sales Management, Marketing, Accounting, and Logistics.
• Maintain up to date industry expertise and grow product knowledge through continuous training provided by SES and SES approved partnerships.
• Maintain regular, open communication with the Branch Manager in regards to any growth prospects, lost opportunities/business, customer service related opportunities, challenges, or issues.
• Ensure all company policies and procedures are followed and violations are reported to the Branch Manager and/or the appropriate Administrative Manager.
• Maintain a safe, secure, and clean working environment.
• Comply with any reasonable management request.
• Contributes to team effort by pursuing outlined goals for Branch of the Year contest
• These goals are aligned with pursuing “The Goal” of increasing throughput, decreasing operating expense, and improving cash flow for the organization.
• Communication and coordination with logistic support and CRS as appropriate about customer orders, repairs, and returns.

Competencies:

• Oral and Written Communication/Comprehension
• Problem Sensitivity
• Deductive and Inductive Reasoning
• Thorough understanding and application of ERP and RM systems
• Possess the ability to work collaboratively and autonomously
• Project/Time Management
• Responsiveness and Follow Through with Customers
• Basic knowledge of Microsoft suite of products

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopier, and standard software suite(s), such as the ERP and RM systems and the Microsoft suite of products.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is occasionally required to stand, walk or sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Required Education and Experience:

• Associate degree or equivalent combination of education and experience in the field of sales, outside sales, SES experience and / or business development
• Three years of related experience or equivalent combination of education and experience in the field of sales, outside sales, SES experience and / or business development
• Should have or seek to obtain a thorough understanding of low voltage products and solutions
• A commitment to providing exceptional service at all times

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without reasonable notice.