Customer Support Specialist

Scorpion EXO, a leading Helmet and Apparel Manufacture in the Motorcycle Industry is seeking a Customer Support Specialist to join their Southern California Team. This position will manage incoming calls, emails and chats, as well as process returns and assist in any warranty claims.

Additional duties include managing incoming and outgoing shipments and Event Support (as needed). The ideal candidate has a genuine interest in helping customers. This position requires quick learning and retention of product knowledge.

The Customer Support Specialist may also assist in other brand initiatives as needed.

RESPONSIBILITES:

Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner

Answer and manage incoming calls, emails, chats, and/or interactive voice response systems

Ability to memorize, recall, or research answers quickly

Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience

Ability to learn and follow all customer service procedures and policies

Aim for customer resolution and return

Able to address returns, and shipping tracking numbers

Able to up-sell and cross-sell

Interact with users and respond to social media messages, inquiries, and comments (as needed)

REQUIRED:

Fluent in Spanish

PREFFERED:

Previous experience in customer support, client services, sales, or a related field

Excellent at communicating over the phone and genuinely excited to help customers

Experience using Microsoft Office Suite (Word, Excel, Outlook)

Ability to Multi-Task with excellent time management and prioritization skills

Ability to answer the phone, listen actively, relay information, and type basic information simultaneously

WHY WORK HERE?

Casual and Fun Work Environment in the Motorcycle Industry, with Strong Benefits package and Competitive wages

Successful Growing company with a 35 year history that provides a secure

environment for you to thrive

The opportunity to exercise, develop and expand your knowledge-base and skills on the job

Salary is commensurate with Experience.

Job Type: Full-time

Salary: $17.00 - $19.00 per hour

Benefits:

Dental insurance

Health insurance

Paid time off

Vision insurance

Experience level:

3 years

Shift:

8 hour shift

Weekly day range:

Monday to Friday

Work setting:

Office

Ability to commute/relocate:

Santa Fe Springs, CA 90670: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person