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Field Service Engineer - New York
$100k-121k (estimate)
Full Time | Medical Technology
3 Months Ago
Sciton is Hiring a Field Service Engineer - New York Near New York, NY
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Field Service Engineer—New York
Benefits/Compensation
The salary range is $100 - $110k. In addition to a competitive market-based salary, Sciton provides an opportunity to participate in equity/stock incentive programs, a profit-sharing bonus, and a comprehensive benefits package, including 401K with matching.
Company Summary
SCITON is an industry leader and manufacturer of medical aesthetic lasers and light source technologies. With a vision to improve people’s lives, our top-tier devices are built to order with integrity by pioneering customer-focused, and results-driven individuals.
Position Summary
The position requires extensive travel throughout the territory and where needed. The position
reports to the Field Service Manager and works with the Global Service Team. We provide a company vehicle.
Performance goals will include, but are not limited to the following:
- Install, service, and maintain medical laser systems; Nd :YAG , Er:YAG, diode and intense pulsed light.
- Provide professional, courteous, enthusiastic, prompt, and skilled technical service to Sciton customers.
- Use your extensive technical troubleshooting and customer support background to provide front-line support to Sciton customers encountering technical problems.
- Respond to service requests and ensure on-site repair.
- Collaborate with colleagues to establish, maintain, and update technical support processes providing responses/answers to common questions and problems.
- Take initiative to ensure customer satisfaction and improvement of the service department processes and procedures.
- Build trust with customers by ensuring integrity and accountability.
- Partner with cross-functional Sciton departments to ensure comprehensive, coordinated, and effective communication and support approaches.
Essential Requirements:
- Bachelor’s or associate degree in Electronics, Laser Technology, or equivalent with a minimum of 2 years of experience in field electronic system troubleshooting, technical support, and on-site electronic system troubleshooting/repair with customer service experience.
- Medical devices experience a strong plus.
- Ability to manage and assist in the shipment of service parts to customer sites.
- Knowledge of electronics, cooling systems, and power supplies. Knowledge of optics and laser systems is a plus.
- Strong customer service skills, positive attitude, and ability to communicate with others clearly and tactfully.
- Proficiency in the Microsoft Office suite required.
- Prioritization and multi-tasking skills required.
- Excellent communication, customer interaction, and phone interaction skills required.
ABOUT THE ORGANIZATION
SCITON is an industry leader and manufacturer of medical aesthetic lasers and light source technologies. With a vision to improve people's lives, our top-tier devices are built to order with integrity by pioneering, customer-focused, and results-driven individuals.
At the heart of it, innovation is a fundamental cornerstone of our culture. We strongly believe that new ideas can come from anyone, anywhere, at any time and embrace an open-door culture that welcomes and fosters individuals who are creative, driven, passionate, and willing to take the lead with us. Join us for an opportunity to grow and make an impact.
Life at Sciton:
SCITON is an industry leader and manufacturer of medical aesthetic lasers and light source technologies. With a vision to improve people's lives, our top-tier devices are built to order with integrity by pioneering, customer-focused, and results-driven individuals.
At the heart of it, innovation is a fundamental cornerstone of our culture. We strongly believe that new ideas can come from anyone, anywhere, at any time and embrace an open-door culture that welcomes and fosters individuals who are creative, driven, passionate, and willing to take the lead with us. Join us for an opportunity to grow and make an impact.
Life at Sciton:
At Sciton, people matter. We are more than a company; we are a family, which is why we give all our employees:
- The support, recognition, and room to grow their careers within Sciton.
- Empowerment to develop their creative genius and encouragement to be lifelong learners.
- Incentives for creativity and innovation across the organization.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Medical Technology
SALARY
$100k-121k (estimate)
POST DATE
01/25/2024
EXPIRATION DATE
05/18/2024
WEBSITE
sciton.com
HEADQUARTERS
PALO ALTO, CA
SIZE
200 - 500
FOUNDED
1997
TYPE
Private
CEO
JAMES HOBART
REVENUE
$50M - $200M
INDUSTRY
Medical Technology
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About Sciton
Sciton designs, manufactures and markets laser equipment to the healthcare sector.
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