This role supports Helmer Scientific, part of Trane Technologies Life Sciences Portfolio. Helmer Scientific designs, integrates, manufactures, markets, and distributes specialized medical and laboratory equipment to clinical and life science customers in over 125 countries, as well as provide after-market service and support.

• Promotes Helmer values as demonstrated in personal productivity and quality of work, management of internal/external relationships, actively seeking out and participating in Continuous Improvement practices, and willingness to engage and support team initiatives.

• Comply with workplace safety procedures.

• Troubleshoot and repair existing and future installations, provide feedback from the end user and identify additional services and products the end user may require. Meet service revenue sales targets, ensure strong contract retention and build and maintain strong relationships with customers.

• Perform on site installations, in services, including customer product training and product introductions, and preventive maintenance

• Ensure all documentation is accurate and completed on time

• Maintain and manage service van inventory. 

• Mentor and coach junior FSE's

• Other duties/responsibilities and projects as assigned (i.e. product updates)

SAFETY SENSITIVE:This role has been designated by the company as Safety Sensitive 

Work Arrangements: Remote (within New York, NY territory)

Relative Work Experience: 3-6 years related work experience (refrigeration, HVAC and electro-mechanical troubleshooting and repairs, cascade refrigeration is a plus).

Education: High school diploma (AS/BS in refrigeration discipline or other technical discipline preferred).

Certifications / Licenses: EPA Universal certification preferred. Hold valid driver’s license and acceptable driving record as determined by our Insurance company

Computer Systems / Software: Proficient in Microsoft Office Suite. 

• Strong analytical, troubleshooting and problem solving skills relating to refrigeration systems and controls. 

• Multi stage or cascade refrigeration experiences a plus.

• Proactively develops customer relationships by making efforts to listen to and understand the customer’s needs; anticipates and provides solutions to customer needs; gives high priority to customer satisfaction.

• Ability to promote collaboration and teamwork inside/outside the department to reach common goals; open to and solicits diverse views and opinions from others; breaks down barriers to builds consensus.

• Ability to apply technical knowledge in identifying cause-effect relationships that drive to effective problem resolution.

• Sales aptitude demonstrating strong customer service and relationship skills

• Professional communication skills

Base Compensation Range is $28.50 - $38.50 per hour

Disclaimer: This base salary range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed