17 Guest Service Representative Jobs in New Haven, CT
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Schulte Companies is Hiring a Guest Service Representative Near New Haven, CT
Graduate Hotels®, is seeking a Guest Service Representative to join New Havenand its brilliant team of hospitality enthusiasts.
Graduate Hotels creates authentic, spirited spaces that connect travelers, students and locals alike. Through thoughtfully curated design, creative F&B and community-focused events, we create hotels worthy of their communities.
We are a diverse team of experience makers and storytellers. As a Graduate Hotels team member, you are the local insider shaping guest experiences. Our goal is to make every guest feel like a local even if it's their first time in town. In order to help you deliver on that goal, we encourage our team members to embody the same mindset as our guests through Graduate experiences and encouraged community exploration.
Graduate Hotels is proud to be Great Place to Work-Certified™, proving that our associates feel our commitment to cultivate a culture of inspirational and supportive leadership.
JOB DUTIES AND RESPONSIBILITIES
- Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
- Reviews arrival list daily and assists in preparing, assembling and delivering welcome amenities
- Escort VIPs to room and check them inpriorto arrival
- Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
- Responsible for issued bank - count bank at beginning and end of shift.
- Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
- Maintains front desk area to be clean and organized
- Monitor and promptly answer guest questions and requests through property management system SMS in accordance with brand standards
- Ensure each shift begins by reviewing resume binder, Front Office Announcements board and pass on with the associate who just concluded shift
- Ensure uniform is clean and pressed and worn to each shift
- Alerts management of low inventory items that need to be re-ordered (keys, key packets, grab & go items, office supplies)
- Monitor and restock grab and go and guest amenities
- Assisting with lobby activation as needed
- Assist guests with concierge services and act as a local insider when recommending restaurants, attractions, and activities
- Offer luggage assistance and storage to guests
- Ensure all scheduled shifts that are switched are approved by a manager in advance
- Utilize proper procedures when handling guest PPI data
- Understands the key points to communicate for a Graduate Arrival experience
- Follows through and feels ownership of guest requests through brand and property mandated channels (ie PMS, property management system, walkie talkies)
- Resolves guest complaints in a professional and efficient manner
- Promotes Graduate Culture by exhibiting the 5 pillars of our mission
- Actively participates in brand wide programs including but not limited to upsell, email capture
- Responsible for assisting management with on-the-job training of new associates
- Always retrievenecessaryidentification documents and form of payment uponguestarrival
- Responsible for completing shift check list upon conclusion of every scheduled shift
- Promote and participate in brand wide initiatives
- Adherence to the attendance policy and procedures
- Other duties as assigned
EDUCATION AND EXPERIENCE
- Prior Customer Service Experience
- High School Diploma/GED
KNOWLEDGE, SKILLS AND ABILITIES
- Basic computer skills
- Ability to communicate effectively verbally and inwriting
- Ability to exceed expectations of guests and team members
- Excellent time management skills
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Prolonged periods sitting or standing at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
About Graduate Hotels®
Graduate Hotels is a hand-crafted collection of hotels that reside in dynamic university-anchored towns across the country. Each hotel pays homage to the heritage of its unique town through cultural nods to the local community. Launched in 2014, there are 35 hotels across the U.S. and U.K. Graduate Hotels is owned by Adventurous Journeys (AJ) Capital Partners, a vertically integrated real estate developer, owner and operator. For more information on Graduate Hotels, please visit www.graduatehotels.com.
*Graduate Hotels is an Equal Opportunity Employer.
Job Summary
Part Time
$35k-45k (estimate)
05/19/2023
04/24/2024
The job skills required for Guest Service Representative include Customer Service, Front Office, Cash Handling, Communicates Effectively, Initiative, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Service Representative positions, which can be used as a reference in future career path planning. As a Guest Service Representative, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Representative. You can explore the career advancement for a Guest Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Representative job description and responsibilities
They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department.
01/14/2022: Daytona Beach, FL
A guest service representative generally needs to have excellent communication skills.
01/24/2022: Newark, NJ
They work towards guests’ satisfaction by fulfilling their needs during their trip.
02/19/2022: Springfield, OH
Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest messages thoroughly and accurately, and notifies guests of messages.
12/09/2021: Long Beach, CA
Guest Service Representatives are required to perform all the hospitality services to ensure good customer satisfaction.
02/22/2022: Lawrence, MA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Representative jobs
Celebrate Success and Learn to Deal With Failures.
02/09/2022: Orlando, FL
Learn the basics, then move on to bigger things.
12/21/2021: Sioux City, IA
Developed excellent customer service and sales experience; developed extensive knowledge of database entry; developed professional communication skills.
03/03/2022: New Suffolk, NY
For the job role of a Guest Service Representative, have to be good at organizational skills to provide good customer service to the guests.
02/22/2022: Florence, AL
Guest Service Representatives have to be good at organizing things and maintaining other duties around the premises.
02/09/2022: Manchester, NH
Step 3: View the best colleges and universities for Guest Service Representative.
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