SUMMARY OF POSITION:

Responsible for establishing and maintaining profitable relationships with customers on behalf of the company by taking personal and professional responsibility for each customer contact and by ensuring all customer requirements are completely met in a prompt and courteous manner. This position is employed by Gateway Terminal, which is owned by Enstructure LLC.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Communicate directly with Warehouse, keeping frequent and clear communication to facilitate best and most efficient business practices
• Be the first point of contact for all customer incoming traffic (via phone, email, fax etc.), and respond to these request/inquires in a timely fashion.
• Prepare documentation for the packing and dispatch of orders by the Warehouse Coordinators.
• Maintain accurate recordkeeping of databases and files (electronic and hard copies)
• Coordinate and attend regular company meetings or video, teleconference with the Office Manager and Warehouse Coordinator and accommodating international time zone

EDUCATIONAL REQUIREMENTS & COMPETENCIES

• High School or Equivalent
• Computer proficiency with MS Excel and word
• Must demonstrate a commitment to excellent customer service and portray a professional image at all times.
• Must have great attention to detail and does not make simple mistakes through lack of consideration
• Extremely reliable & conscientious
• Able to work independently with limited supervision & maintain a professional attitude at all time
• Is focused, not easily distracted and is motivated to work with an ethical business
• Ability to multi-task, prioritize, and manage time effectively
• Ability to work with a team
• Capable of performing multiple tasks concurrently.
• Ability to work overtime during the week or on weekends when necessary
• Good understanding of warehouse operations.
• Intermediate skill level in Word and Excel.
• Self-starter and willing to research and resolve problems.
• Ability to build and foster positive relationships
• Reasoning skills
• Problem solving and troubleshooting skills

PHYSICAL DEMANDS/WORK ENVIRONMENT:

Typically in an office environment but may visit a warehouse or outdoor environment. While performing the duties of this position, the employee is required to stand; walk; and reach with hands and arms. The employee is frequently required to walk with alternate standing. The noise level in the work environment is usually moderate.'