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The Field Service Manager (FSM) is a fundamental contributor to the U.S. Service Operations (USSO) service delivery concept. The FSM serves as the local face and voice of Schneider Electric to our customers and our Field Service Representatives (FSRs) and reports to the Regional Service Director (RSD). The goal of USSO is to construct a Service organization that reflects the specific local needs of our customers and market, while retaining a consistent global level of service delivery. This requires a strong and independent local Service management presence. The primary role of the FSM is coordinating the relationships among our customers and field employees while following our corporate initiatives and policies.
Long-term resource planning and short-term problem-solving creates challenges that require experience, fast-paced decision-making, dedication, and imagination are essential. The principle goals for the FSM are: 1) provide safe work environments for FSRs, 2) manage productivity levels of field service operations, 2) control and reduce operating costs, 4) exceed financial gross margin, 5) achieve better First Time Start Up (FTSU) and First Time Fix Rates (FTFR), 6) control overtime, and 7) improve customer satisfaction and employee engagement. Key performance indicators (KPIs) will be created to address each of these goals.
Responsibilities
Qualifications - External
We know skills and competencies show up in many different ways and can be based on your life experience. If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position.
Why us?
Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.
€25.7bn global revenue
137 000 employees in 100 countries
45% of revenue from IoT
5% of revenue devoted for R&D
You must submit an online application to be considered for any position with us. This position will be posted until filled
It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.
Full Time
Durable Manufacturing
$103k-129k (estimate)
03/28/2024
04/23/2024
se.com
ROCKFORD, IL
>50,000
1836
JEAN-PASCAL TRICOIRE
$1B - $3B
Durable Manufacturing
Schneider Electric's purpose is to empower all to make the most of our energy and resources, bridging progress and sustainability for all. We call this Life Is On. Our mission is to be your digital partner for Sustainability and Efficiency. We drive digital transformation by integrating world-leading process and energy technologies, end-point to cloud connecting products, controls, software and services, across the entire lifecycle, enabling integrated company management, for homes, buildings, data centers, infrastructure and industries. We are the most local of global companies. We are advoca...tes of open standards and partnership ecosystems that are passionate about our shared Meaningful Purpose, Inclusive and Empowered values. www.se.com Follow us on: www.facebook.com/SchneiderElectric twitter.com/SchneiderElec twitter.com/SE_Careers instagram.com/schneiderelectric
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The job skills required for Field Service Manager include Scheduling, Field Service, Initiative, Logistics, Problem Solving, Collaboration, etc. Having related job skills and expertise will give you an advantage when applying to be a Field Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Field Service Manager positions, which can be used as a reference in future career path planning. As a Field Service Manager, it can be promoted into senior positions as a Field Service Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field Service Manager. You can explore the career advancement for a Field Service Manager below and select your interested title to get hiring information.