104 Customer Service Jobs in Boise, ID
Scandinavian Designs - Dania Furniture is Hiring a Customer Service Near Boise, ID
- $18 / hr with opportunity to grow!
- Full time (40 hours/week)
- Paid bi-weekly
- Weekend Schedules~
- Customer service responsibilities include and are not limited to:
- Respond to and resolve customer inquiries, refer questions to the appropriate store or department and follow-up with our customers ensuring a positive customer care experience.
- Obtain and maintain thorough knowledge of our company’s merchandise, inventory and sales systems to effectively support the customer throughout the sales and delivery process.
- Respond to customer inquiries from the company’s website and stores via phone, chat and email communication. Work with internal departments for coordination of shipping status and tracking of the order through the delivery window.
- Enter sales orders for processing by the fulfillment and shipping teams. Ensure all sales, service and refund transactions are performed accurately and keep work organized. When customer has requested a return, gather accurate dimensions of items to be returned, provide pricing and expedite orders with the fulfillment department.
- Assist with post-order issues such as returns, replacements, refunds, delivery status and back order inquiries, problem resolution, and any other issues that may arise from the order fulfillment process frequently acting as the “voice of the customer”.
- Exemplify a team approach and be open and honest in communication and help others when needing assistance. Work effectively within and across departments and store, fostering positive working relationships that effectively meet our customer’s needs while remaining cost effective.
- Perform other duties as assigned.
- Prior experience in sales and customer service, preferably in a retail and online sales environment is appreciated.
- Excellent communication skills including active listen and demonstrating patience, understanding, a professional sales presentation and demeanor.
- A positive helpful attitude towards customer service, finding answers and providing a constructive customer care experience.
- Competence with inbound and outbound phone calls, chat, email, text and other communication media.
- Experience and skill working with Microsoft suite, Google Suite, internet, sales and service software, using terminals, keyboard and mouse.
- Creative problem-solving and the ability to defuse conflict and calmly handle complaints.
- Accurate math skills and the ability to calculate shipping charges, read products, transactions information and pricing high degree of accuracy.
- Customer Care Experts are available to work a combination of days, evenings, holidays and weekends.
- Able to successfully complete the pre-employment background check and signing a nondisclosure agreement.
- Benefits for Full-time Associates* including:
- No cost Health benefits for Associates on the single coverage plan
- Opt-in for Dental and Vision
- Health Savings Account (HSA)
- 401k with employer contribution (with 200% match)
- Work life balance – no overnight hours!
- Paid Time Off (PTO)
- Fun and rewarding work
- Visually inspiring workplace
- Family-oriented team environment
- Regular schedule
- Generous merchandise discounts
- Pet Insurance
- Tuition Assistance
- Benefits eligibility depends on scheduled hours.
We are an equal opportunity employer to all. We interview and hire applicants of all backgrounds, orientations, expressions, and identities.
Job Summary
Full Time
$34k-43k (estimate)
04/15/2023
05/19/2024
The job skills required for Customer Service include Customer Service, Problem Solving, Products and Services, Communication Skills, Customer Care, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service positions, which can be used as a reference in future career path planning. As a Customer Service, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service. You can explore the career advancement for a Customer Service below and select your interested title to get hiring information.
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