State Credit Union is in need of a Member Service Rep within our SCU Live branch. The SCU Live MSR will have the pleasure of supporting SCU Live by assisting members with the day-to-day member service needs through the digital channels of SCU, including ITMs, multiple email inboxes, live chat, and video chat. Duties of the position include, but are not limited to:

• Assist members by email, live chat, video chat, or by phone and either process the request or direct the request to the appropriate person or department for assistance.
• This person will be a digital communicator and must be comfortable interacting with members through live video, verbal, and written avenues.
• You will be required to learn the ITM software and perform Teller transactions in DNA by utilizing our new ITM capabilities.
• Answer member account inquiries to include account balances, loan payoffs, credit available, check verification, interim statement activity and any other routine member account related inquiry.
• Respond to members' requests, problems, and complaints and/or direct to proper person for specific information and assistance.
• Educate members regarding products and services that may improve their financial lives.
• Educate and provide support materials to member- facing SCU personnel on digital service systems to increase adoption and usage.
• Troubleshoot member issues to resolution and maintain member service levels to satisfaction as they pertain to online and mobile banking.

Minimum Requirements:

A high school education is required with one year of experience in an operational, technical or member service role at a financial institution. All applicants must have excellent written and oral communication skills, demonstrated technical acumen, and the ability to multi-task.

EOE - This company is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, veteran status, pregnancy, childbirth, related medical conditions, or any other classification protected by law.