Description

SUMMARY

The position of Universal Banker is responsible for performing routine branch duties ensuring the maintenance of the Sauk Valley Bank customer service culture and standards. This position remains fully knowledgeable of bank products and services and is responsible to identify and perform cross selling opportunities.

In addition the Universal Banker assures compliance with all SVB policies and procedures, as well as, all applicable state and federal banking/trust and investment regulations.

ESSENTIAL DUTIES

1. Maintain a high level of service delivery for retail banking products and services within the banking office along the standard of Hug Your Customer
2. Independently make sound decisions based upon Bank policies, knowledge, and experience
3. Performs all Teller functions and adhere to the policies and procedures set forth by the bank
4. Receive all consumer loan applications and facilitate consumer lending process
5. Performs Personal Banking functions to include: opening, servicing and closing all deposit transaction accounts
6. Open, service and close all certificates of deposit, IRA’s, and H.S.A. accounts
7. Open and close Branch as assigned
8. Represents SVB in bank sponsored events

SECONDARY DUTIES

The position of Universal Banker performs duties specific to the position and other functions as assigned.

SUPERVISORY RESPONSIBILITY

The position of Universal Banker is not responsible for the supervision of any employee(s).

ENVIRONMENT AND PHYSICAL ACTIVITY

The environment for this position is an open office that is mostly clean and comfortable. It may include some minor annoyances such as noise, odors, drafts, etc. The incumbent is in a non-confined office-type setting in which he or she is free to move about at will.

The incumbent in the course of performing this position spends time writing, typing, speaking, listening, lifting (up to 30 pounds), carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling and reaching.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MENTAL DEMANDS

The incumbent in this position must be able to accommodate to reading documents or instruments, detailed work, problem solving, customer contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks and constant interruptions.

Requirements

MINIMUM REQUIREMENTS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

• High school diploma or general education degree (GED); one year cash handling and customer service background. Work related experience should consist of a financial institution operations, sales or customer service background.
• Intermediate experience, knowledge and training in branch operation activities, terminology and products and services
• Intermediate knowledge of related state and federal banking compliance regulations, and other SVB operational policies
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Intermediate experience, knowledge and training in bank, trust, and investment operation activities, terminology and products and services.
• Strong knowledge of general office practices.
• Intermediate math skills; calculate interest and balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; count currency, coin and negotiable instruments in a timely manner.
• Effective oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers and employees.
• Ability to deal with difficult problems involving multiple facets and variables in non-standardized situations.
• Excellent organizational and time management skills.
• Ability to work with general supervision while performing duties.
• Current driver’s license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.

The incumbent must be able to perform this position safely, without endangering the health or safety to him/herself or others.

Sauk Valley Bank is an Equal Opportunity Employer. SVB is committed to the provision of equal opportunity employment for all qualified persons in all job classifications in recruitment, selection and promotion without regard to race, color, religion, gender, gender identity, sexual orientation, parental status, national origin, age, disability, military status, veteran status or any other protected status. Submission of this information is voluntary and is not considered in employment decisions. This information will be kept separate from the employment files and is considered confidential.

Management reserves the right to change this position description at any time according to business needs.

February 25, 2022