SYSTEM SUPPORT TECHNICIAN

Description: Under general supervision, uses knowledge and skills to perform hardware and software support for Exeter School District—Resolves hardware, software, and communication problems/conflicts/defects. Interact with students and staff, recommend inventory stock, and maintain inventory of all technology equipment.

Roles and Responsibilities:

• Investigate, analyze, and resolve hardware and software issues related to SAU 16 technology.

• Perform maintenance and repairs on a variety of Windows, Apple, and Google Chromebook computers and peripherals.

• Organize, label, set up, and distribute student Chromebooks and iPads annually

• Provide technical software assistance to students, staff, and families.

• Welcome new staff, set up accounts and hardware, provide training and support, ensure security awareness, and maintain documentation.

• Provide advanced hardware technical assistance and network support; troubleshoot and resolve system hardware, software, and conflicts. Respond to IT tickets.

• Evaluate, install, and upgrade systems based on student and staff needs, customize and test computer systems, and resolve configuration conflicts and errors.

• Maintain accurate inventory records of all technical equipment and work with building administration to build an annual technology budget based on school needs.

• Document project progress and prioritize and process problem reports.

• Maintain a high-level quality of customer service standards in dealing with and responding to questions and support requests.

• Provide support and installation of audio-visual equipment.

• Serve as the primary contact for SAU 16 Technical Services, addressing network, telephone, and related technical issues within the Exeter School District.

• Add, remove, and edit content on the websites. Stay up to date with new updates and features of the Exeter School District websites.

• Maintain accurate inventory of all technical equipment.

• Perform other job-related duties as assigned.

Qualifications:

• 1-3 years of experience directly related to job duties
• A Certification or relevant experience

Distinguishing Characteristics:

• Knowledge of maintenance and repair of technology hardware

• Investigating and resolving problems and repairing as specified by work orders

• Strong problem-solving skills to diagnose and resolve technical issues efficiently

• Good written and oral skills

• Ability to handle the stress of customer service

• A willingness to learn

Additional Information:

• Heavy lifting, pushing, or pulling is required for objects up to 50 lbs

• Ability to climb ladders

• Compensation will be commensurate with experience