Do you have what it takes to win?

Like a championship team, a leading global sports brand is built with a solid foundation of players at all levels who have an unending desire and dedication not only to succeed, but also to win. At Peak Achievement Athletics, our championship team is deeply committed to developing the most innovative sports equipment in the industry and we are always looking to strengthen our roster with talented players.

Want to join our team as a Desktop Support Technician?

As a Desktop Support Technician, you will play a role in maintaining and supporting the global desktop environment for Peak Achievement Athletics.

Essential Job Functions & Responsibilities:

• Support a suite of desktop applications including, but not limited to, Windows and Macintosh Operating Systems, MS Office, MS Azure, Active Directory, VPN, Citrix, remote access, and anti-virus applications.
• Support computer hardware including PC's, laptops, printers, scanners, and other devices.
• Support end user use of client-based hardware and software and interoperability within a networked environment in a business setting.
• Support and troubleshoot telecommunications systems including routine phone moves, adds, changes, and smart phone technology.
• Support employee account creation and user onboarding.
• Independently analyze user requirements and apply appropriate solutions to meet expected service levels and perform follow-up on outstanding problems.
• Create and update documentation for enhanced user support.
• Work with 3rd party vendors and service providers.
• Extended hours for morning support coverage are required.

Qualifications:

• Associate degree in Information technology, A & Microsoft certifications, or related field- or equivalent years of relevant and related experience.
• Minimum 1-3 years of experience in desktop support is a plus.
• Must be organized with the ability to multi-task, handle rapidly changing priorities and exhibit excellent flexibility and follow-up skills.
• Must have strong interpersonal skills, with the ability to work professionally with many levels of the organization.
• Excellent written and verbal communication, and problem-solving skills required.
• Working knowledge of computer networking, maintenance, and support.
• Ability to communicate and train end users on how to use technology.
• Must be flexible and able to travel up to 1-2 weeks a year to other Bauer locations. After-hours and weekend work may be required.