44 Customer Service Manager Jobs in Brighton, CO
Sorry! This job is no longer available. Please explore similar jobs listed on the left.
SASHCO is Hiring a Customer Service Manager Near Brighton, CO
- Supervise day to day activities of Customer Service team.
- Coordinate requests for time off to ensure coverage of phones and order entry for the team.
- Proficiency in technical calls and order entry to assist with phone coverage and order entry needs due to unexpected absences or higher-than-usual call and order volumes.
- Maintain a working knowledge of Dynamics GP, Salesforce, 8x8 phone system and any other relevant systems.
- Communicate cross-functionally with Sales to provide maximum customer visibility into available programs, promotions, and disruptions to service.
- Communicate cross-functionally with Production and Shipping to provide maximum customer visibility to possible disruptions to product availability or delays in shipments.
- Meet regularly with each team member to discuss any performance issues, possible training or growth needs and opportunities and identify areas in need of training or possible career paths. Conduct monthly 1:1’s
- Bachelor’s degree or equivalent experience in Customer Service or Communication preferred.
- Minimum of 5 years of experience as a Customer Service Representative.
- Minimum of 3 years of experience as a supervisor.
- People First Culture. We put emphasis on people first, providing opportunities to challenge yourself to learn and grow to new positions. We celebrate the successes of our teams and individual contributors as we work to achieve our vision of “Living Our Values and Impacting Our World”. We are a team centric environment and aren’t afraid of having fun and being quirky. Come as you are.
- Serious Safety. We like to have fun and joke around, but your safety is important. We take pride in creating the safest work environment possible for our team members. Protective gear is provided, and diligent safety training is an ongoing effort within our company.
- Surroundings. Our factory is always buzzing! You’ll be working around high-speed machines, mechanical parts, and forklifts. There is occasional exposure to wet and/or humid conditions, machine oils, metal fillings, acetone, paints, solvents, grease, cutting fluids, fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock or vibration if proper safety techniques are not followed.
- Temperature. Temperatures can range in some parts of the warehouse on hot and cold days due to open garage doors for shipping.
- Noise Level. We like to have fun while we work, we usually have music playing and the work environment is loud. We provide hearing protection if you need it.
- Dress Code. Relaxed, with a few rules to follow for safety around machinery. Comfortable, closed-toe shoes and pants are required. No skin can be showing from the waist down for safety. You will get messy!
- Fun Team Environment. Work on small or large teams that support and rely on each other.
- Constant Buzz. There is never a dull moment at Sashco, you will be engaged for the entirety of your shift. If you are a busy body and like to keep moving, this is a great fit for you.
- Opportunities for Career Advancement. We all work together to “Create Excellence” and believe that creativity can come from anywhere. We do our best work together as “One Company” and collaborate across teams as much as possible. We believe in training up and offer a variety of free training and development opportunities for our team members interested in growing their skills.
- Learn New Skills. Learn Lean and 5S to grow your experience in manufacturing, as well as other business and communications skills to round out how you can add value and thrive.
- Competitive wage with advancement opportunities, pay is bi-weekly, with overtime for more than 40 hours
- Healthcare (medical, dental, vision)
- Telehealth line
- Wellness committee with health and wellness challenges and perks
- 401K with company match
- Paid time off
- Paid holidays
- Bonus reward program
- On-the-job training and skills development
- Better identify your strengths
- Assist us in better management and development processes
- A survey, not a test. There is no passing or failing.
- There is no such thing as a perfect result
- We only measure work related behaviors.
- We do not measure intelligence.
- We do not measure a person’s learning curve.
- We cannot determine race, gender or religion.
- We cannot determine your age.
- We cannot determine your ambition.
- We do not measure anything abnormal or clinical.
Job Summary
Full Time
Durable Manufacturing
$80k-103k (estimate)
04/11/2023
05/18/2024
sashco.com
BRIGHTON, CO
50 - 100
1936
Private
LES BURCH
$5M - $10M
Durable Manufacturing
Related Companies
The job skills required for Customer Service Manager include Customer Service, Futures, Communication Skills, Salesforce, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
Similar Jobs
Popular Articles
