7 Service Writer - Mobile Service Department Jobs in Brighton, CO
Transwest is Hiring a Service Writer - Mobile Service Department Near Brighton, CO
We offer a full benefits package for eligible employees including:
- Medical, Dental, and Vision Insurance
- Life (Voluntary and Employer Paid) and Disability Insurance
- 401(K) with company match beginning with your first contribution
- HSA match up to $800 per year
- FSA
- Paid Time Off, Sick Time, and Company Paid Holidays
- And an Employee Car Discount Program
- Answer incoming phone calls to ensure all calls are answered within three rings.
- Provide timely updates to clients regarding work being performed.
- Listen to the customer description of the problems or services needed.
- Obtaining truck/unit information over the phone along with detailed information for what the customer is experiencing and what the mobile technician will be looking at.
- Determine the type of service required and schedule the work with a technician.
- Inform clients of dispatching schedule and estimated time for completion.
- Engage in upsells and promotions for additional equipment and services.
- Obtain customer authorization for repairs.
- Create repair orders by identifying current vehicle condition, estimated repair time, and getting quotes/estimates from the technicians if necessary.
- Invoice repair orders and prepare any portion of the repair order for warranty submission as required.
- Review work performed with client and ensure that secured payment is made prior to releasing serviced vehicles.
- Monitor and report on Work In Progress (WIP).
- Book appointments and fill the Mobile Service schedule via inbound and outbound calls and emails.
- Additional duties as assigned.
- Requires frequent sitting, standing, balancing, bending, or stooping for prolonged periods of time.
- Ability to receive and analyze data and input into the computer.
- Manual dexterity, fine manipulation, and the ability to reach with hands and arms and lift up to 35 lbs.
- Ability to enter and exit heavy and medium duty trucks.
- Normal range of hearing and vision.
- High school diploma or equivalent.
- Valid Driver's License and MVR in good standing.
- Excellent customer service and communication skills.
- Ability to manage multiple different projects and maintain accuracy of information.
- Ability to successfully complete a General Abilities Assessment and pass a post-offer background check, physical and drug screening.
- Previous experience as a service writer or advisor.
- Knowledge of diesel engines, gas engines, drive train, and suspension.
- Heavy and medium duty truck industry experience.
- Ability to obtain a CDL within 90 days of employment.
- Type: Hourly
- Compensation Range: $22.00 - $30.00
- Bonus Eligibility: Yes
- Reports To: Mobile Service Manager
- Shift: Monday-Friday from 8:00 AM - 5:00 PM
- Closing Date: When Filled
Date Posted: 05-21-2024
All qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Summary
Full Time
$44k-65k (estimate)
06/13/2024
06/30/2024
transwestco.com
SEATTLE, WA
200 - 500
2008
TRACY SUNDERG
$10M - $50M
Transportation
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About Transwest
TransWest gets people to-and-from where they need to go, safely and stress-free. We offer shuttle and offsite parking solutions nationally through unique partnerships. We scope our clients transportation needs, and provide custom solutions with a smile. What do we offer? Shuttle and Commuter Services: Mobilize the workforce and reduce staff commuting time, cost and carbon footprint. Offsite Parking: Search no more. We procure parking of any size at a competitive market rate. Construction Worksite Transportation: Move people safely between parking and worksite. Event Parking and Transportation:... Make any private or public event more accessible and enjoyable. Who are our clients? Any industry that needs effective transportation solutionstechnology, aerospace, manufacturing, construction, healthcare and events. Whats in our fleet? We are ready for any size and budget transportation request. Our fleet includes passenger vans, shuttle buses, executive shuttles, commercial buses, transit buses and luxury coaches. We are moving the transportation bar and invite you to learn more about our services.
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