Position Title:
Director of Student Services
Position Type:
Fixed Term (Fixed Term)
Salary Range:
$69,600 - $81,850 annually; commensurate with experience
Pay Frequency:
Annual A. POSITION PURPOSE
The Director of Student Services develops and implements short and long range goals, policies, procedure, relating to supporting the current online student body. This position is responsible for all aspects of student life and academic support for any student enrolled in a program supported by SCU Online. They are responsible for providing exceptional customer service and for creating an engaging experience for the online student, with an overarching goal of student retention and success.
This position, in collaboration with the graduate schools, will manage student onboarding, engagement events, and student success initiatives. This individual will build effective relationships both internal and external to the University; and enhance the online learner experience.
B. ESSENTIAL DUTIES AND RESPONSIBILITIES
Managerial oversight of student life, academic support, and records management
Establish and administer procedures relating to all phases of registration, student enrollment, academic deadlines, certification, and program completion.
Ensure online student registration, enrollment, program completion follows university guidelines.
Create and maintain reporting procedures to track student progress, enrollment analysis, etc.
Collaborate with other University administrators and deans of various schools
Work with various assistant deans and upper administration of each college to ensure student service/success meets college vision and culture.
Establish and maintain communication and collaboration with graduate school student service representatives.
Create and maintain a positive student life experience that is aligned with Santa Clara University's mission and values.
Develop, manage, and maintain a comprehensive, and high quality level of services and student life events and experiences.
Build out robust residency programs, create communications for online students (i.e. online student newsletters), launch innovative programming to create SCU culture within online cohorts.
Act as a first point of contact for online students to provide support and campus resources.
Monitor student activity, enhancing where possible; intervening where necessary.
Participate in student orientation, ensuring students begin their program with a complete understanding of program expectations, details on online modality, etc.
Develop long-term collaborative partnerships with faculty and staff to meet student needs
Lead student retention efforts
Facilitate communication between program administrators and faculty to improve student retention and success
Identify points of concern throughout student programming, creating innovative solutions.
Professional Development
Stay current in the field of student support through conferences, workshops, networking, and other resources
Network and learn best practices of online student support
Other duties as assigned
C. PROVIDES WORK DIRECTION
Hire and supervise student assistants
D. RECEIVES WORK DIRECTION FROM
Associate Vice Provost - SCU Online
E. QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.
This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.
Knowledge
Understanding and support of the Jesuit tradition of education and a commitment to the fundamental values of service to others, community and diversity.
Skills
Strong customer service, organizational, and problem-solving skills.
Strong computer aptitude.
Exceptional management/administrative skills.
Abilities
Ability to work independently and set own priorities.
Ability to use sound judgment when working with diverse groups.
Ability to communicate effectively with all contingencies and in one-on-one conversations.
Ability to effectively motivate, supervise, and provide strategic leadership.
Education and/or Experience
Bachelors' degree required
5-6 years of related experience required
Advanced degree preferred, in addition to any necessary credentials.
F. PHYSICAL DEMANDS
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.
Considerable time is spent at a desk using a computer terminal.
May be required to travel to other buildings on the campus.
May be required to attend conference and training sessions within Bay Area or in- or out-of-state locations.
May be required to occasionally travel to outside customers, venders or suppliers.
G. WORK ENVIRONMENT
The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.
Typical office and computer lab environment.
Mostly an indoor office environment with windows.
Offices with equipment noise.
Offices with frequent interruptions.
SCU Online has a hybrid work schedule with flexible remote work scheduling.
COVID-19 Statement
The health and safety of the university community is a top priority. All Santa Clara University students, and employees are required to be vaccinated against COVID-19 or request a medical or religious exemption. Please visit our COVID-19 webpage for additional information.
EEO Statement
Equal Opportunity/Notice of Nondiscrimination
Santa Clara University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and California State laws, regulations, and executive orders regarding non-discrimination and affirmative action. Applications from members of historically underrepresented groups are especially encouraged. For a complete copy of Santa Clara University's equal opportunity and nondiscrimination policies, see https://www.scu.edu/title-ix/policies-reports/
Title IX of the Education Amendments of 1972
Santa Clara University does not discriminate in its employment practices or in its educational programs or activities on the basis of sex/gender, and prohibits retaliation against any person opposing discrimination or participating in any discrimination investigation or complaint process internally or externally. The Title IX Coordinator and Section 504 and ADA Coordinator is Aaron Zisser, Director of Equal Opportunity and Title IX, 408-551-3043, azisser@scu.edu , www.scu.edu/title-ix . Inquiries can also be made to the Assistant Secretary of Education within the Office for Civil Rights (OCR).
Clery Notice of Availability
Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website . To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.
Americans with Disabilities Act
Santa Clara University affirms its' commitment to employ qualified individuals with disabilities within the workplace and to comply with the Americans with Disability Act. All applicants desiring an accommodation should contact the Department of Human Resources , and 408-554-5750 and request to speak to Indu Ahluwalia by phone at 408-554-5750 or by email at iahluwalia@scu.edu .
To view the full job posting and apply for this position, go to https://wd1.myworkdaysite.com/en-US/recruiting/scu/scu/job/Santa-Clara-CA/Director-of-Student-Services_R3776
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