Position Title:
Assistant Director, Student Life - School of Education & Counseling Psychology
Position Type:
Regular
Salary Range:
$29.38 - $33.77 per hour; commensurate with experience
Pay Frequency:
Hourly
POSITION PURPOSE
Reporting to the Senior Director of Student Services and Academic Support, this position will oversee engagement activities for all students in the School of Education and Counseling Psychology. This position provides excellent customer service to students, faculty and staff and assists with the organization of co-curricular and professional development programs for all enrolled students. In addition, this position will assist with the communication of information to current and prospective students.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Student Engagement
Ambassador Program
Partnering with the Admissions team, create an Ambassador program to assist with recruitment opportunities and represent the School at events (Reunions, Board meetings, Speaker series) throughout the year
Student Groups
Serve as main advisor for all student organizations in the School.
Work with student leaders to create new organizations to meet the needs of the ECP community.
Provide leadership and guidance to student leaders which includes training on SCU and ECP policies and procedures
SEMILLA Teacher Fellowship Program
Collaborate with the Faculty Director on selection of Fellows
Assist with determining content for the quarterly/monthly meetings for Fellows.
Work with the Senior Director on the scholarship disbursement process.
Collaborate with the Education Department on data collection for each Fellow.
New Student Orientation
Organize In-person New Student Orientation programs for all intakes and all programs and collaborate with Student Services team to provide content
Coordinate with faculty directors for special programs to create an integrated Orientation program
Coordinate Semi Annual Resource Fair to provide students with information on campus resources
Graduation Reception and Events
Working with the Dean's Office and the academic departments, plan the annual graduation activities.
Coordinate with the departments to meet budget demands and restrictions.
Collaborate with the Dean's Office, Commencement Office and Student Services Office on all event logistics from invitation to reception and graduation.
Assist as needed with other graduation and alumni events
Customer Service
Provide assistance to students as appropriate -- challenges with enrollment, helping them understand registration holds and how to remove them, submitting program change forms, etc.
Direct inquiries to appropriate departments and offices when issues are more complex or require higher level assistance
Manage and refer student inquiries
Answer telephone, greet and direct visitors, make referrals as appropriate
Student Communications
Communicate relevant information to students in a timely manner via email, posts and other methods.
Communicate applicable deadlines and due dates to internal and external audiences.
Ensure information from the student services office is accurate and topical.
Work with the Assistant Director of Marketing and Communication to ensure accurate information on our programs and policies are disseminated through various media channels and all are brand consistent.
Oversee the dissemination of the weekly email blast/newsletter.
General Administrative
Maintain calendar for all events
Provide event support including but not limited to reserving the rooms, ordering food and attending the event.
Manage and supervise special projects as assigned
Other projects and duties to meet school initiatives
PROVIDES WORK DIRECTION
Assigned student workers
QUALIFICATIONS
Knowledge
Demonstrated knowledge of Microsoft Office and Google suite in addition to personnel and financial systems (PeopleSoft Student, People Admin, Workday).
Skills
Ability to use Windows and Apple platforms required
Ability to use Office Suite applications
Abilities
Understand and support the values and ideals of Jesuit education.
Excellent oral and written communication skills, especially when dealing with sensitive issues and situations.
Excellent organizational skills with attention to accuracy and detail.
Demonstrated ability to balance and respond to a complex and wide variety of demands.
Ability to maintain confidentiality and use discretion
Ability to work on multiple projects simultaneously
Strong interpersonal, organizational and problem-solving skills.
Ability to establish and maintain effective working relationships within the school and across campus.
Willingness to take initiative and be flexible while working with a team. Professional service-oriented demeanor.
Education
Bachelor's degree required..
Years of Experience
3-5 years of work in a student services-related field.
Experience in higher education environment and academic administration preferred.
PHYSICAL DEMANDS
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.
Considerable time is spent at a desk using a computer terminal.
Some lifting and moving of tables, chairs, desks
May be required to travel to other buildings on and off the campus.
May be required to attend conference and training sessions within Bay Area or in- or out-of-state locations.
May be required to occasionally travel to outside customers, venders or suppliers. Required to set up for department events.
WORK ENVIRONMENT
The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.
Typical office environment.
Mostly indoor office environment.
Offices with equipment noise.
Offices with frequent interruptions. EEO Statement
​ Equal Opportunity/Notice of Nondiscrimination
Santa Clara University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and California State laws, regulations, and executive orders regarding non-discrimination and affirmative action. Applications from members of historically underrepresented groups are especially encouraged. For a complete copy of Santa Clara University's equal opportunity and nondiscrimination policies, see https://www.scu.edu/title-ix/policies-reports/
Title IX of the Education Amendments of 1972
Santa Clara University does not discriminate in its employment practices or in its educational programs or activities on the basis of sex/gender, and prohibits retaliation against any person opposing discrimination or participating in any discrimination investigation or complaint process internally or externally. The Title IX Coordinator and Section 504 and ADA Coordinator is Jenna Elliott, Interim Director of Equal Opportunity and Title IX, 408-551-3043, jrelliot@scu.edu , www.scu.edu/title-ix . Inquiries can also be made to the Assistant Secretary of Education within the Office for Civil Rights (OCR).
Clery Notice of Availability
Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website . To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.
Americans with Disabilities Act
Santa Clara University affirms its' commitment to employ qualified individuals with disabilities within the workplace and to comply with the Americans with Disability Act. All applicants desiring an accommodation should contact the Department of Human Resources , and 408-554-5750 and request to speak to Indu Ahluwalia by phone at 408-554-5750 or by email at iahluwalia@scu.edu .
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