Position Title: Assistant Director of Student Philanthropy and Outreach
Position Type: Regular
Salary Range:
$66,600.00 - $78,300.00 year; commensurate with experience.
Pay Frequency: Annual
OVERVIEW
Santa Clara University is a comprehensive Jesuit, Catholic university located in California's Silicon Valley, offering its 9,000 students rigorous undergraduate curricula in arts and sciences, business, and engineering, plus master's, Ph.D., and law degrees.
Ranked among the top 15 percent of universities nationwide by U.S. News and World Report, Santa Clara University is California's oldest operating institution of higher education. The University is focused on creating an academic community that educates citizens and leaders who will build a more just, humane, and sustainable world.
University Relations builds Santa Clara University's excellence and character by strengthening relations with alumni, parents, and friends of the University, raising public awareness, and increasing private philanthropy. The development division has been recognized with the CASE Educational Fundraising Award, an honor given each year to superior fundraising programs at educational institutions across the country.
A. POSITION PURPOSE
The Annual Giving Program is the primary group responsible for raising annual expendable support through the Santa Clara Fund in addition to helping drive the percentage of alumni that give each year. Each year, Santa Clara Fund gifts ensure financial support for undergraduate scholarships, academic programs, study abroad and immersion experiences, and student initiatives.
The Annual Giving program is now seeking highly self-motivated candidates with outstanding initiative and a commitment to higher education to join a 13-person team of field fundraising officers and programmatic staff responsible for running Santa Clara's ongoing annual giving efforts.
The Assistant Director of Student Philanthropy and Outreach will be positioned to build and sustain this cutting-edge advancement program while gaining personnel management experience. This position will focus on providing a first-class philanthropic experience for all donors by leveraging digital engagement, largely through video communication, to effectively build relationships based on what truly matters to each individual supporter.
The Assistant Director oversees five Student Donor Experience Officers (SDXOs) and will co-manage the Annual Giving Solution Program with an EverTrue Program Manager. The Assistant Director will collaborate with other departments, including Marketing and Communications, Alumni Relations, and Development, to effectively execute outreach campaigns using technology resources including EverTrue's cloud platform, ThankView's video messaging portal, and Santa Clara's Customer Relationship Management platform.
In addition, The Assistant Director of Student Philanthropy and Outreach is responsible for assisting in the planning, implementation and support of an undergraduate Sr. Gift program that educates students about the Santa Clara Fund, encourages participation through giving, and cultivates future alumni leaders for Santa Clara. In coordination with the Alumni Association's Assistant Director, Community Engagement—Student & Identity will design, build, market, sustain, and evaluate programs that transition current students and recent graduates into engaged alumni. The position is directly responsible for creating affinity in support of the University's efforts to strengthen engagement, enhance its reputation, and increase its social and financial resources.
This role is critical to helping the SCU achieve both its near-term annual giving goals and long-term fundraising objectives and develop the next generation of philanthropic support. As a self-motivated professional with strong management skills, the team-oriented Assistant Director of Student Philanthropy and Outreach will embody the Santa Clara's spirit and engage alumni and friends in a scalable, personalized manner. The Assistant Director will work under the supervision of the Executive Director of Annual Giving and be trained, onboarded and supported by an EverTrue Program Manager.
B. ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Personnel Management
Responsible for hiring, training, coaching, and leading five student employees, in partnership with EverTrue Program Manager
Provides SCU-specific training, coordinates internal coaching needs, and helps to ensure student employees are meeting institutional standards for employee, donor, and alumni engagement
Provides day-to-day management of student employees, including but not limited to direct supervision and human resources matters
Responsible for leading team meetings with students
Responsible for ensuring student employees meet goals and deadlines, provide coaching as needed, and take corrective action if necessary
2. Program Management
Responsible for identifying monthly priorities and list segmentation, in partnership with EverTrue Program Manager
Ensures monthly ThankViews (video and content) are approved by agreed upon timelines
Attends regular strategy sessions with EverTrue Program Manager, making decisions and contributing to topics including but not limited to determining communication priorities, elevating warm leads, and evaluating and refining strategies
Assist students in troubleshooting any programmatic and technical issues, and serve as program liaison to EverTrue Program Manager
Be fluent in the "menu" of engagement priorities, campus activities, and current events to inform outreach and solicitations
Provide feedback to student employees to adjust end enhance personalized communication
Assisting in leadership meetings to communicate program insights
3. Student Philanthropy
Manage the Senior Gift campaign. Develop fundraising goals and strategies that will achieve broad class participation and increase leadership gifts. Assess overall effectiveness of marketing strategies to students and formulate new recommendations based on analyses. Provide campaign progress updates to the Executive Director of Annual Giving on regular basis.
Assist in identifying, recruiting and training Senior Gift co-chairs and committee members, maintaining regular contact through meetings, e-mail, and telephone. Provide information and assistance to the volunteers to support their personal solicitation assignments and other solicitation activities.
Assist in outreach programs to educate current undergraduate students about the Santa Clara Fund.
Administer the Santa Clara Fund student thank you letter program which educates students on the impact of gifts to the Santa Clara Fund while also providing Santa Clara Fund donors with personalized hand-written thank you letters.
Oversee the Student Philanthropy Committee which helps to educate and involve student in development related activities throughout their four years at Santa Clara.
Maintain a visible presence at various student events, especially those where student development activities are being promoted.
Provide support for the University's Day of Giving. Responsibilities include coordinating with the Director of Annual Giving Strategies on project management and planning, gathering and building content with campus partners, planning and promoting student and young alumni engagement.
4. Other Duties as Assigned
C. PROVIDES WORK DIRECTION
This position will manage a team of 5 Student Digital Engagement Officers and direct a student worker that will help organize projects such as the Santa Clara Fund thank you writing program.
D. GENERAL GUIDELINES
Recommends initiatives and implements changes to improve quality and services.
Solicits students, alumni, and campus community feedback to leverage and improve programs and services.
Maximizes productivity through use of appropriate tools; planned training and performance initiatives.
Researches and develops resources that create timely and efficient workflow.
Prepares progress reports; informs supervisor of project status; and deviation from goals.
Prepares and submits reports as requested and required.
Develops and implements guidelines to support the functions of the unit.
E. QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.
1. Knowledge
Commitment to the mission, values, and goals of Santa Clara University.
Knowledge of Santa Clara University, SCU alumni, and SCU online communities is preferred.
2. Skills
Excellent verbal, written, and interpersonal communications skills.
Strong initiative, creativity, public speaking, and editing skills.
Excellent organization and time-management skills.
Demonstrate initiative in resolving issues, with consideration given to improving existing processes, implementing best practices, and streamlining procedures.
Familiarity with Adobe InDesign, BlackBaud's CRM (or similar database) and BBIS (or similar offering) a plus.
3. Abilities
Ability to work both independently and in a team environment in order to achieve the University's goals.
Ability to organize and complete multiple tasks on deadline.
Ability to collaborate effectively with coworkers and cross-collaborate with external departments.
Comfort with creating and being featured on video messaging
Ability to exercise judgment and maintain confidentiality on a wide spectrum of topics and issues for which discretion is required.
Willing and able to work during nonstandard business hours, which will include evenings and weekends.
Ability to travel, as required.
4. Education/Experience
Bachelor's degree required, marketing or public relations or liberal arts preferred.
2-5 years of related administrate professional experience in development, fundraising, marketing, strategic planning and coordinating special events experience, preferably in a higher education environment.
Experience in managing students preferred.
F. PHYSICAL DEMANDS
Considerable time is spent at a desk using a computer terminal.
May be required to travel to other buildings on the campus.
May be required to occasionally travel to outside customers, vendors or suppliers. Must have valid driver's license.
May be required to take class/test to operate golf cart.
May at times require physical labor.
G. WORK ENVIRONMENT
Typical office environment
Mostly indoor office environment
Offices with equipment noise
Offices with frequent interruptions
EEO Statement
​ Equal Opportunity/Notice of Nondiscrimination
Santa Clara University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and California State laws, regulations, and executive orders regarding non-discrimination and affirmative action. Applications from members of historically underrepresented groups are especially encouraged. For a complete copy of Santa Clara University's equal opportunity and nondiscrimination policies, see https://www.scu.edu/title-ix/policies-reports/
Title IX of the Education Amendments of 1972
Santa Clara University does not discriminate in its employment practices or in its educational programs or activities on the basis of sex/gender, and prohibits retaliation against any person opposing discrimination or participating in any discrimination investigation or complaint process internally or externally. The Title IX Coordinator and Section 504 and ADA Coordinator is Jenna Elliott, Interim Director of Equal Opportunity and Title IX, 408-551-3043, jrelliot@scu.edu , www.scu.edu/title-ix . Inquiries can also be made to the Assistant Secretary of Education within the Office for Civil Rights (OCR).
Clery Notice of Availability
Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website . To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.
Americans with Disabilities Act
Santa Clara University affirms its' commitment to employ qualified individuals with disabilities within the workplace and to comply with the Americans with Disability Act. All applicants desiring an accommodation should contact the Department of Human Resources , and 408-554-5750 and request to speak to Indu Ahluwalia by phone at 408-554-5750 or by email at iahluwalia@scu.edu .
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