Position Title:
Assistant Director, Student Centers Operations
Position Type:
Regular
Hiring Range:
$29.38 - $33.77 per hour; commensurate with experience
Pay Frequency:
Hourly
Purpose -
This position advances the Benson Memorial Center and Division of Student Life mission, goals, and objectives in support of the student experience and is a key staff member in operating two student-focused facilities: Benson Memorial Center and the Locatelli Student Activity Center; and interacting with campus colleagues within the Division and the broader university. In particular, the Assistant Director, of Student Centers Operations focuses on Late Night Events, Information Desk services, facility management, departmental social media presence, and student staff management and supervision [25-40 part-time students]. This position requires independent decision-making, work time allocation [facilities are open approximately 120 hours per week], venue management, nightly set-ups, and building preparation, Information Desk and campus operator, and programming oversight. This position generally works between 11 am - 8 pm during the Academic Period. This is an on-site position.
Primary Responsibilities -
Guest Services (25%)
Student Staff Supervision - Information Desk
Recruit, select, train, and evaluate student staff members
Provide direction and leadership
Develop talent, skills, and abilities of those supervised
Plan and organize meetings, presentations, and training for students that enhance their capacity to serve, lead, and empower.
Foster a culture of care, extraordinary customer service, and team building
Review and approve time sheets
Create work schedules
Create and educate to workplace expectations
Monitor student wage budget
Submit and maintain all appropriate Human Resources Student Employment requirements
Proactively seek and maintain current and comprehensive campus event information.
Proactively create and maintain services that are of benefit to the student population.
Customer Service
Evaluate customer satisfaction levels and respond accordingly.
Educate and train student staff to customer service expectations.
Division of Student Life and Campus Colleagues
Proactively form strong working and supportive relationships with Division peers and Campus Colleagues
Assist Division peers and Campus Colleagues as needed
Event Planning and Management (25%)
Collaborate with Campus Colleagues, in particular peers within the Center for Student Involvement [RSO / CSO / Media Advisors].
Educate student leaders to the capabilities of reservable venues.
Work with student organizations in planning and preparation of Late Night and Weekend events with Center for Student Involvement and other university organizations [student and department]
Assist in evaluating e.g. data collection, engagement in programs and activities that contribute to students developing a sense of belonging and community at SCU.
Represent the Division of Student Life at late night events at other campus locations.
Programming (20%)
Plan and present late night social, cultural, and educational events within the Bronco Atrium as a supplement to student organization events / activities.
Collaborate with Campus Colleagues, in particular peers within the Center for Student Involvement and Division of Student Life first-year and transfer summer time community building events for Bay Area first-year and transfer students.
Facilities Management (10%)
Manage events in Benson Memorial Center and the Locatelli Center
Lead and ensure that all facilities within Benson Memorial Center and the Locatelli Center are prepared and ready for the start of the following day.
Problem-solve all set up and scheduling as presented.
Obtain general Building Operations knowledge and proficiency of:
Audio Visual
Fire Life / Safety / Emergency Response
University Facilities Work Requests
University Custodial Services
University Equipment Setup
Lead and ensure all building event inventory is in good repair and working order.
Responsible for monthly inventory documentation and motorized stair climbers.
Lead and ensure all building Fire and Life Safety codes and requirements are adhered to and student staff are appropriately trained and are proficient in understanding how to respond.
Submit University Work Order requests.
Communication (10%)
Lead department communication initiatives and content, including but not limited to, Social Media, Web Management, and Digital Monitors
Student Offices (5%)
Primary department liaison and contact for student organization offices within the Benson Memorial Center.
Problem-solve student office operational / facility needs
Policy & Procedures - Management / Enforcement (5%)
Assist the ongoing education of clients regarding University and department policies and procedures
Assist in formulating, reviewing, and revising procedures and policies
Enforce University and department policies and procedures.
PROVIDES WORK DIRECTION
Student staff at the Information Desk [25-40 part time student employees] working shifts 7 days per week for opening to closing.
GENERAL GUIDELINES
Work shift: weekday swing and evening hours.
Uses sound and independent judgment while seeking input and guidance from Supervisor.
Recommend initiatives and implement changes to improve quality and services.
Identify and determine cause of problems; develop and present recommendations for improvement of established processes and practices.
Maintain contact with customers and solicit feedback for improved services.
Maximize productivity through use of appropriate tools; planned training and performance initiatives.
Research and develop resources that create timely and efficient workflow.
Prepares and submits reports as requested and required.
Develop and implement guidelines to support the functions of the department and division.
May need to respond to emergencies from 5pm - 1am as well as on weekends which requires this position to be on-call during these times.
Must be present to work and support seven (7) university-wide weekends: Welcome Weekend, Grand Reunion, Open House, Parent Weekend, Engineering Conference, Preview Days, Commencement
QUALIFICATIONS
To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred. This position also requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.
Knowledge
Understanding and support of the Jesuit tradition of education and a commitment to the fundamental values of service to others, community, and diversity as well as commitment to and demonstration of skills, knowledge, and awareness to serve the unique needs of the diverse campus community of Santa Clara University.
Understanding of student development theory and its applications.
Skills
Competency working with students of different cultural, ethnic, racial, and socioeconomic backgrounds with a special sensitivity to how personal experiences affect the transition into the University environment.
Oral and written communication skills, including experience in delivering workshops and speaking to groups of various sizes.
Organizational skills including time management, multitasking, and project completion.
Ability to strategically determine new projects and events that drive success; executing ideas from start to finish while directing staff and student workers.
Commitment to customer service, both internal and external to the department.
Experience designing informational and marketing materials for educational programs, events and projects, including reports, brochures, fliers, posters, email and web pages.
Abilities
Demonstrated ability to complete projects from inception to implementation.
Demonstrated ability to cultivate collaborative interpersonal relationships with internal and external constituencies.
Demonstrated ability to work beyond conventional business hours by having the flexibility to work in the evenings and on weekends when necessary.
Proficiencies of use in social media platforms.
Demonstrated ability to independently carry out tasks of varying complexity.
Demonstrated ability to exercise sound judgment and maintain confidentiality.
Ability to maintain composure and a positive attitude during periods of high volume and intensity.
Education and Experience
Bachelor's degree required and master's degree preferred in student affairs, higher education administration, counseling or other relevant programs.
Experience
Minimum three years of experience in some combination of customer service, event management, training and development, and / or facility operations.
PHYSICAL DEMANDS
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.
Considerable time is spent at a desk using a computer terminal.
Moving chairs and tables.
Required to travel to other buildings on the campus.
May be required to attend conference and training sessions within Bay Area or in- or out-of-state locations.
May be required to occasionally travel to outside customers, vendors or suppliers.
WORK ENVIRONMENT
The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.
Movement between two buildings.
Typical office environment.
Office with frequent interruptions.
COVID-19 Statement
The health and safety of the university community is a top priority. All Santa Clara University students, and employees are required to be vaccinated against COVID-19 or request a medical or religious exemption. Please visit our COVID-19 webpage for additional information.
EEO Statement
Equal Opportunity/Notice of Nondiscrimination
Santa Clara University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and California State laws, regulations, and executive orders regarding non-discrimination and affirmative action. Applications from members of historically underrepresented groups are especially encouraged. For a complete copy of Santa Clara University's equal opportunity and nondiscrimination policies, see https://www.scu.edu/title-ix/policies-reports/
Title IX of the Education Amendments of 1972
Santa Clara University does not discriminate in its employment practices or in its educational programs or activities on the basis of sex/gender, and prohibits retaliation against any person opposing discrimination or participating in any discrimination investigation or complaint process internally or externally. The Title IX Coordinator and Section 504 and ADA Coordinator is Aaron Zisser, Director of Equal Opportunity and Title IX, 408-551-3043, azisser@scu.edu , www.scu.edu/title-ix . Inquiries can also be made to the Assistant Secretary of Education within the Office for Civil Rights (OCR).
Clery Notice of Availability
Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website . To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.
Americans with Disabilities Act
Santa Clara University affirms its' commitment to employ qualified individuals with disabilities within the workplace and to comply with the Americans with Disability Act. All applicants desiring an accommodation should contact the Department of Human Resources , and 408-554-5750 and request to speak to Indu Ahluwalia by phone at 408-554-5750 or by email at iahluwalia@scu.edu .
To view the full job posting and apply for this position, go to https://wd1.myworkdaysite.com/en-US/recruiting/scu/scu/job/Santa-Clara-CA/Assistant-Director--Student-Centers-Operations_R3842
jeid-9b57395f90c89242bcc675afcdc12fe7