DLCFL is a leading healthcare facility dedicated to providing exceptional medical services to our diverse community. We are committed to delivering compassionate care and promoting health and wellness for all.

Position Overview:

We are seeking a proficient and empathetic Bilingual Medical Operator to join our dynamic team. The ideal candidate will be fluent in English and Spanish with a strong background in medical terminology and exceptional communication skills. The Bilingual Medical Operator will play a crucial role in facilitating effective communication between patients and medical staff.

Responsibilities:

• Serve as the primary point of contact for patients and medical staff, providing assistance and support in both English and Spanish.

• Answer incoming calls, schedule appointments, and manage patient inquiries with professionalism and efficiency.

• Translate medical documents, forms, and instructions accurately to ensure clear communication between patients and healthcare providers.

• Assist with patient intake, including verifying insurance information, collecting patient data, and updating medical records.

• Relay critical information between patients and medical staff, ensuring accurate interpretation and understanding.

• Provide assistance with administrative tasks, including filing, scanning, and maintaining patient records in compliance with HIPAA regulations.

• Collaborate with other healthcare professionals to ensure seamless communication and coordination of patient care.

• Uphold the highest standards of customer service and confidentiality in all interactions with patients and colleagues.

Qualifications:

• Fluency in both English and Spanish (written and spoken) is required.

• High school diploma or equivalent; associate's or bachelor's degree preferred.

• Previous experience in a medical setting or healthcare-related field is highly

  desirable.

• Proficiency in medical terminology and the ability to accurately translate complex

  medical information.

• Excellent interpersonal skills and the ability to communicate effectively with

  individuals from diverse backgrounds.

• Strong organizational skills and attention to detail.

• Ability to multitask in a fast-paced environment while maintaining composure and

  professionalism.

• Familiarity with electronic medical records (EMR) systems is a plus.

• Commitment to upholding patient confidentiality and privacy regulations (HIPAA).

Benefits:

• Competitive salary commensurate with experience

• Comprehensive healthcare benefits package

• Paid time off and holiday pay

• Continuing education opportunities

• Supportive work environment with opportunities for growth and advancement