About the Team:

The Ballpark Operation department is made up of the Security, Maintenance, Grounds, Ops Team and Guest Services event staff groups. All these groups are an essential part of the event day experience. In this role will assist with ensuring that events run safely and smoothly and that incidents are immediately reported to the appropriate party or relevant agency and aim to solve issues. The ideal candidate will have strong attention to detail and be able to multi-task.

About the Role:

The San Francisco Giants is looking for an Incident Tracking Dispatcher, where you will have the unique opportunity to dispatch appropriate security, guest services, disability services, maintenance, engineering, SFPD, and management staff to resolve and respond to issues during the game. You’ll work closely with other departments and agencies throughout the organization and within the Giants Ballpark Operations team. You will be expected to document incidents and dispatch appropriate department to timely and efficiently to help resolve issues. This position will be located in our beautiful ballpark headquarters at 24 Willie Mays Plaza in San Francisco.

You’re Excited About This Opportunity Because…

• You will provide support in documenting incidents
• You will provide customer service to guests and staff members
• You are passionate about dispatching and problem solving
• You can multi-task and thrive in a fast-paced environment
• You will partner with a variety of departments and agencies to ensure a safe ballpark experience
• You will have a unique ability to earn trust and work cross-functionally within the SF Giants organization.

 We’re Excited About You Because…

• You are an authentic, inspiring and positive team member.
• You have a bias towards action and have an inner drive and commitment to excel in the pursuit of business goals.
• You dare to take on ambitious goals, align on mutual accountability across teams, and make things happen.

Qualifications

• 1-3 years event/venue management experience preferred.
• Excellent customer service, interpersonal and problem-solving skills.
• Detail oriented individual with excellent written and verbal communication skills.
• Self-starter with ability to prioritize and be efficient with multiple communications in a fast-paced environment.
• Demonstrated computer proficiency.
• Computer proficiency in 24/7 Software Program a plus, but not essential.
• Applicant must be available non-traditional hours (various nights, weekends, and holidays).

About the Giants

One of the oldest teams in Major League Baseball, the San Francisco Giants are dedicated to enriching our community through innovation and excellence on and off the field. This past decade, the organization has won three World Series Championships, made four playoff appearances and thrown four no-hitters. Off the field, the Giants have become internationally renowned as a host to entrepreneurial and premier entertainment events. Celebrating over 60 years in San Francisco, the organization is entrenched in the Bay Area community as the Giants work with corporate and non-profit partners to raise awareness, educate and generate interest in a variety of issues important to both their fans and the local community.

We are truly unique; we are an organization committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed, and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, innovation and teamwork and we want you and your ideas to thrive at the San Francisco Giants. 

Our Commitment to Diversity and Inclusion

At the Giants, we strive to foster an inclusive work environment that encompasses the rich diversity of the San Francisco Bay Area, the place we call home. We welcome all people and are committed to creating an inclusive community built on a foundation of respect for all individuals. We seek to hire, develop and retain talented people from all backgrounds. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunities to excel.

Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups strongly encouraged to apply. If you are not sure that you’re 100% qualified, but up for the challenge - we want you to apply.

At the Giants, we believe we put our best work forward when our employees bring together ideas that are diverse in thought. We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, religious creed, color, national origin, ancestry, medical condition or disability, genetic condition, marital status, domestic partnership status, sex, gender, gender identity, gender expression, age, sexual orientation, military or veteran status and any other protected class under federal, state or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you have a disability or special need, we would like to know how we can better accommodate you.

At the San Francisco Giants, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. The hourly rate for this position will be $19.00 / hour

In addition to your pay, the San Francisco Giants believe in providing a competitive total rewards package for its employees. After 60 days of employment, employees may be eligible for indemnity healthcare through Healthy SF, which includes medical, dental and prescription coverage. Employees are also eligible for EAP and commuter benefits. All benefits are subject to eligibility requirements and the terms of official plan documents which may be modified or amended from time to time.