When you’re part of our team, you’ll have the opportunity for continual growth and learning in a culture that empowers your development. We are the leading telecommunications firm right in the heart of San Diego, CA. When you join our Customer Account Manager team, you'll soon discover that every day is different because it is filled with new, exciting, rewarding, and often unexpected opportunities.

We’ll give you the tools to develop the skills you need to manage client requests, take care of customers, create new strategies, and build relationships with customers and coworkers. People are at the core of what we do. So, suppose you love interacting with diverse individuals and are interested in generating client revenue. In that case, the Customer Account Manager role is a great way to build your career with a national leader in telecommunications and client services.

Responsibilities of an Customer Account Manager:

• Build long-lasting relationships with customers by listening to their needs and exceeding expectations
• Assist the management team with developing and implementing action plans to improve operating results
• Attend mandatory training sessions to acquire system knowledge, gain an understanding of our clientele, and undergo informational product walk-throughs to stay on top of industry-leading trends
• Communicate and model the core values of the organization to create a sense of teamwork and collaboration amongst fellow employees
• Track customer preferences, metrics, and feedback to improve customer satisfaction and increase profit margins
• Keeps up-to-date on current deals and promotions to provide accurate and complete information using given tools and training
• Build rapport and trust with customers and clients

Requirements of an Customer Account Manager:

• Experience, preferably in the management, leadership, sales, customer service, or communication service industry
• Working towards a four-year bachelor’s degree from a university or college with an emphasis in Business, Communication, or applicable degrees
• Demonstrated leadership potential
• Willing to work all scheduled hours, which may include evenings and weekends
• Strong analytical skills and ability to interpret
• Be outstanding at relationship-building
• Ability to solve problems and implement innovative solutions in a variety of situations

Job Type: Full-time

Pay: $45,000.00 - $56,000.00 per year

Benefits:

• 401(k)

Schedule:

• Day shift

Supplemental pay types:

• Bonus opportunities

Work Location: In person