What the Position Is

The Customer Service Representative (CSR) serves as the primary point-of-contact for all San Diego Drums and Totes (SDDT) customers, and is a vital component of our internal operations for delivering customer excellence. You will manage all customer interactions on the phone, in email, and through our website inquiries. You are a gifted communicator and will leverage those skills to ensure every customer is taken care of correctly and quickly. This position reports directly to the Store Manager.

Who We Are

San Diego Drums & Totes is the premier supplier of residential and commercial containers for San Diego and beyond. We offer solutions ranging from a single rain barrels for private residential use to truckloads of IBC Totes for a large-scale industrial project.

San Diego Drums & Totes (SDDT) originated in 2012 as the best local option for affordable storage containers, growing to accommodate over an acre of capacity with thousands of containers ranging from plastic and steel drums to thousand gallon rain collection tanks.

We are a growing company in need of qualified and dedicated team members excited to grow with us.

Who You Are

You want to be a part of a growing company and want to challenge yourself with hard work that is physical, dynamic, and rewarding. You are accountable and have high standards for yourself. You are able to show up on time, every day, and will hold your coworkers accountable to the same standard.

You treat each customer as if the reputation of SDDT depended on your quality of service (it does). You want to be a part of an organization that prioritizes taking care of its people as much as its customers.

You are a skilled communicator who is energized by interacting with others and competent in engaging customers who have questions, are not sure what they need, and even the occasional disgruntled customer.

Qualifications

• Professional experience in a Customer Service Representative (or equivalent) role
• Experienced (and comfortable) with Microsoft 365 Suite of tools
• Experienced (and comfortable) with Quick Books Online
• Forklift certification highly desirable
• Experience in a Warehouse type setting
• Valid California Driver's License
• High School Diploma (or Equivalency)

Key Responsibilities

1. Customer Engagement

® Is the primary point of contact for all customer engagements.

® Respond to all customer inquiries within one business day.

® Manage all calls, emails, web interactions with customers.

® Set and model customer engagement standards for SDDT.

2. Vendor Engagement

® Point of contact for vendors via phone and email.

3. Product Knowledge

® Product specification and use case expert.

® Is able to correctly advise customers in their product needs.

4. Warehouse Operations

® Leverage communication skills to ensure the team knows of inbound/outbound orders and associated logistics.

® Follow procedures for product fulfilment to ensure customer orders and deliveries are fulfilled accurately and on time.

5. Accounting/Financial

® Emailing receipts & invoices to accounting, cash counting, deposits, invoicing customers, and overseeing accounts receivable, accounts payable, and coin management.

6. Data Entry

® Enter and maintain relevant data to sustain accurate records and customer accounts.

Details

• Full-Time
• Store located in Lemon Grove, CA.
• Starting wage 20hr

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Application Question(s):

• Do you have at least six months of 26" Box Truck driving experience?

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Lemon Grove, CA 91945 (Required)

Work Location: In person