Job Title: Customer Service Representative

Company: Stephen Joseph Inc.

Location: Lubbock, Tx

Responsibilities:

• Provide Outstanding Customer Service: Serve as the primary point of contact for customer inquiries, feedback, and concerns via phone, email, and chat. Demonstrate empathy, patience, and professionalism in every interaction to ensure a positive customer experience.
• Assist with Sales: Actively engage with customers to identify their needs, recommend products, and facilitate sales transactions. Utilize product knowledge and sales techniques to upsell and cross-sell relevant items, maximizing revenue opportunities.
• Order Processing: Process customer orders accurately and efficiently using our internal systems. Coordinate with various departments, including shipping and inventory, to ensure timely order fulfillment and delivery.
• Resolve Issues: Address customer complaints and escalations promptly and effectively, striving to achieve swift resolutions and customer satisfaction. Collaborate with internal teams to resolve complex issues and prevent recurrence.
• Product Knowledge: Maintain up-to-date knowledge of our product catalog, including features, benefits, and availability. Stay informed about industry trends, competitor offerings, and customer preferences to better assist customers and drive sales.
• Documentation and Reporting: Document customer interactions, inquiries, and resolutions accurately in our internal system. Generate reports on customer service metrics, sales performance, and customer feedback to inform decision-making and improve processes.
• Support Team Collaboration: Collaborate closely with the sales team, marketing team, and other departments to align on goals, initiatives, and customer-centric strategies. Share insights and feedback from customers to contribute to product development and marketing efforts.

Qualifications:

• Previous experience in customer service and/or sales roles.
• Excellent communication skills, both verbal and written, with a strong ability to engage and connect with customers.
• Empathy, patience, and a customer-centric mindset with a genuine desire to help others.
• Strong problem-solving skills and the ability to handle challenging situations calmly and professionally.
• Proficiency in using various softwares, Microsoft Office Suite, and other relevant tools.
• High attention to detail and accuracy in order processing and documentation.
• Ability to work independently as well as collaboratively in a fast-paced, team-oriented environment.
• Flexibility to adapt to changing priorities and business needs.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance
• Paid time off