Job Summary

Invest in your future with one of Ohio’s top plumbing, heating and air conditioning companies. Join a locally owned HVAC and Plumbing business who is looking for a reliable individual with a sense of integrity to join our team in our professional call center. We have been family owned and operated for over 40 years and with consistent growth - we must continue to add great people. Experience with easy to use Service Titan program preferred.

Overview

The CSR position is a full-time position that will help support the day to day operations of the company working closely with management and call center.

Responsibilities and Duties

• These tasks include but are not limited to the following:
• Administer incoming calls in a professional and courteous manner.
• Daily scheduling our HVAC and Plumbing technicians.
• Follow-up with Service Technician or Installer to ensure all administrative documents are submitted and finalized in Service Titan.
• Follow-up with clients and staff to ensure services are completed and issues resolved.
• Perform a variety of office/clerical duties as necessary
• Schedule and coordinate multiple activities.
• Accurately enter information into multiple computer systems.
• Other duties as assigned

Qualifications and Skills

• Reliability
• Multi-tasking Skills
• Written and Verbal Skills
• Computer Skills
• Logistics
• Data entry
• Problem solving

Benefit Conditions:

• Waiting period may apply

Communication method(s) used:

• Email
• Phone

Work Remotely

• No

Job Type: Full-time

Pay: $12.00 - $17.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• High school or equivalent (Required)

Experience:

• Customer Service Representative: 2 years (Required)
• Do you have Service Titan (Program): 1 year (Preferred)
• Home Improvement Service Familiarity: 1 year (Preferred)

Work Location: In person