About Us

Sail is a top-tier, concierge-focused property management company where all aspects of marketing and operations are performed with precision. We consider positive resident experiences, proactive problem solving, and optimum operating results a baseline requirement of our organization. We build community with the residents that live in our properties and partnerships with our owners. Relationships are the heart of who we are and what we do.

Who we're looking for

Are you passionate about making an impact in the community you're serving? Do you desire to work for a values-driven company that is actively making a difference in the rental market? Sail is looking for a professional who is experienced in affordable housing with deep knowledge in Tax Credit.

The Property Manager is responsible for managing the overall operations of their assigned properties, ensuring high quality resident living while achieving long and short-term business goals. They will oversee a team of staff members and will be dedicated to providing extensive training and support to all supervisees. This position will also assist with the application and rental process to determine eligibility, monitor and ensure compliance with dwelling lease agreements, manages the rental programs, and assures quality building and ground maintenance and security of the property.

The ideal candidate for this position radiates creative problem-solving with a drive to bring their personal best each day. A go-getter who is enthusiastic about their work and takes pride in each client and staff interaction. You are fine-tuned to address the little details with precision and excellence while still laser-focused on the big picture.

Bonus potential: $5,000 per year additional bonuses for new leases and leasing renewals

Responsibilities

• Manages the day-to-day operations of the assigned property including managing team members, daily activities, and resources of the property to achieve established budgeted financial and operational goals.
• Maintains accurate waiting list. Manages and assists with the application process to determine eligibility following Housing Authority.
• Create and maintain an environment that achieves high quality customer service with residents and external partners. Promote resident satisfaction and retention by responding to complaints, questions and requests in a timely manner and taking appropriate action to resolve and address service issues.
• Participate in the development and implementation of policies, procedures and practices that are consistent with regulations and established corporate practices. Champion the use of the quality management process throughout all site operations.
• Responsible for preparing the annual budget for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns.
• Assess capital needs for the property.
• Meets company benchmarks for occupancy, rent collections and timely compliance paperwork.
• Operates property within budgeted income and expense guidelines. Obtains bids and supervises capital or contract service.
• Ensures the operation of the property complies with company policies and procedures, Fair Housing, Americans with Disabilities Act (ADA), Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations.

• High School Diploma or equivalent.
• Two years of experience in property management, preferably in affordable housing.
• Deep knowledge of government housing subsidy programs including Tax Credit.
• Demonstrates clear understanding and consistent use of affordable housing software to complete billing and monitor financial performance.
• Knowledge of fair housing and applicable affordable housing compliance regulations.
• Excellent communication and customer service skills.
• Proficient attention to detail, highly organized and able to multitask efficiently.