Assurance of order acceptance, complete order processing and delivery to national and international customers (Monitoring of incoming orders and order creation)Coordination of special cargo (including special voyages, sea and air cargo)Daily coordination of delivery dates with customers, production, demand planning and salesDistribution of the available goods by order (incl.

bottleneck controlling) creation, verification and dispatch of standardized documents (e.g. order confirmation, backlog overview)Responsible for handling customer portalsCustomer requests (customer portals)Handling of specific customer requirementsTimely and careful handling and clarification of customer requests by e-mail and telephoneImprove customer satisfaction and relationship with excellent serviceEnsuring the exchange of information with warehouses, dispatch departments, production and planningEnsuring daily handling of incoming EDI messages (full)Ensuring a daily transmission of correct ASN's to the customer (full)Complaint management (complaints reports, follow-up of complaints procedures) in cooperation with QS / QM or claim managementDocumentation and follow up of complaints Experience Required : First experience with customer relations and order handling in international markets.

Last updated : 2024-05-18