9 Customer Support Specialist (Imaging) Jobs in Quantico, VA
SAIC is Hiring a Customer Support Specialist (Imaging) Near Quantico, VA
Job ID: 2403636
Location: QUANTICO, VA, US
Date Posted: 2024-03-11
Category: Information Technology
Subcategory: Site Support
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No
Description
- Supports customer service requests and IT service delivery within the IT environment and for mission applications, as part of the overall strategic objective of the DCSA IT modernization and One IT initiatives to provide an improved flexible and evolving enterprise IT environment to support the DCSA mission IAW with DCSA and DoD policies and procedures and commonly utilized industry best practices.
- Researches, maintains, and applies expertise in emerging technologies, and industry developments, trends, best practices, and principles of IT customer support.
- Provides on-site and remote technical support to approved seat service DCSA end users.
- Part of a call center of mission-ready technicians to assist staff with data input/output devices issues with laptops/tablets/workstations, mobile devices, VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices. In coordination with desk side support and service desk resource teams, provides IT technical support by assigning or dispatching the appropriate resource to troubleshoot and isolate IT technical issues and outages ensuring minimal impact to users.
- Coordinates, resolves, and closes service requests beyond first call resolution.
- Handles customer interactions across multiple communication channels and business lines, with customized interfaces and information delivery mechanisms.
- Supports currency and accuracy of IT Service Catalog, adding missing services and/or making recommendations for services not offered.
- Executes plans for practices, technologies, automation and solutions to achieve operational efficiencies, improve self-service options, modernize service management, and improve the customer experience.
- Tracks customer satisfaction benchmarks and metrics.
- Provides weekly, monthly, and customer service ad-hoc reports.
- Executes change management to perform smoother transition migrations.
- Supports information sharing and knowledge management capabilities, continuous process improvement, and performance tracking and monitoring capabilities.
- Updates and maintains a knowledge base for investigating, diagnosing, and resolving incidents as applicable.
- Ensures laptops, PCs, and other access devices are built and maintained to expected standards of performance and security, ensuring patching and updates are carried out promptly and effectively.
Qualifications
- Associate's Degree in a related discipline.
- Three (3) or more years of related experience.
- Two (2) years of additional experience may be considered in lieu of a degree.
- Secret clearance
- IAT Level II, Certification in one of the following areas: CSA , GICSP, GSEC, Security CE
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
Job Summary
Full Time
IT Outsourcing & Consulting
$57k-75k (estimate)
03/14/2024
06/11/2024
saic.com
LAKE HAVASU CITY, AZ
15,000 - 50,000
2013
Public
RICHARD SPANGLER
$5B - $10B
IT Outsourcing & Consulting
Related Companies
About SAIC
SAIC provides lifecycle services and solutions in the technical, engineering, and enterprise IT markets.
The job skills required for Customer Support Specialist (Imaging) include Customer Service, Call Center, Customer Support, Customer Satisfaction, Coordination, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist (Imaging). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist (Imaging). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist (Imaging) positions, which can be used as a reference in future career path planning. As a Customer Support Specialist (Imaging), it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist (Imaging). You can explore the career advancement for a Customer Support Specialist (Imaging) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
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They are also responsible for conducting surveys on the products or services and communicating customer feedback.
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A Customer Support Specialist will also replace products or process payment refunds as needed.
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They help customers with their queries and complaints.
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Listen to customer complaints and provide adequate solutions for their problem via phone or email.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
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Make Connections and Give Compliments.
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Ensure that customers understand the resolution and provide on-going education to customers.
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Compile and analyze customer requirements to give the best advice and resolve their query.
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Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
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Step 3: View the best colleges and universities for Customer Support Specialist.
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