SAHARA Las Vegas is Hiring a Casino VIP Representative Near Las Vegas, NV
Position Title:Casino VIP Representative
Position Overview:
The Casino VIP Representative will be responsible for focused contact to qualified guests through telemarketing efforts to drive revenue through room and event reservations. The role will include telemarketing to new and established guests, promoting marketing initiatives and assisting with growing the database.
Position Duties and Responsibilities:
Actively tele-market to drive revenue by promoting property events and promotions
Develop new players, maintain existing and service all levels of guests
Effectively assist with hotel and event reservations
Proactively confirm arrangements including room type, amenities, dinner and show reservations
Assist with daily reports such as arrivals and departures
Ensure follow up to thank player for visit and extend bounce back offer
Meet and or exceed tele-marketing and revenue goals
Demonstrate a complete knowledge of marketing programs and benefits
Track and log player contact along with pertinent information in CRM system
Assist with the execution of special events and promotions as needed
Encourage card sign ups on casino floor and assist Casino Hosts as needed
Make decisions regarding player comps and incentives within established guidelines
Perform other related duties as assigned by senior management
Position Requirements:
A minimum of two years guest service experience or similar field
Excellent guest service skills
Working knowledge of Microsoft Outlook
Experience working with a CRM system
Strong interpersonal skills and the ability to communicate with internal and external guests
Must be able to work varied shifts including nights, weekends and holidays
A valid Nevada Gaming License is required and must be obtained before entering this position