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Position Narrative (Overview) – We are looking for an experienced IT Service Desk Tech II to join our team. The ideal candidate will be passionate about technology and customer support. They will take on challenging assignments, participate in department initiatives, and be responsible for timely results. They will ensure that all services provided by the Provisioning Program are delivered within the agreed Service Level Agreement set in place. You will be responsible for resolving IT support requests as well as meeting customer satisfaction and continuous service improvement.
What you'll be doing:
We're looking for someone who has:
Highly preferred candidates will also have:
About SageSure:
If shaping the future of an industry sounds exciting, you'll love working at SageSure! A Best Places to Work in Insurance Recipient for three years in a row (2020-2022), SageSure is a managing general underwriter leader and insurance technology innovator serving disaster-prone areas. That means we sell insurance through our proprietary technology platform in places other insurance companies won't do business. Our success in delivering coverage in America's most challenging markets is the result of our strategic focus to understand and adequately price risk. We offer 50 products in 14 states, serving over 400,000 policyholders while managing more than $800 million in written premium. We have eight office locations—Jersey City, NJ; Mountain View, CA; Chicago, IL; Tallahassee, FL; Cincinnati, OH; Houston, TX; Mt. Laurel, NJ; and Cheshire, CT—as well as numerous remote employees across the country.
We provide generous health benefits and perks, including tuition reimbursement, wellness allowance, paid volunteer time off, a matching 401K plan and more. SageSure fosters inclusion, creating an environment where everyone can bring their whole self to work. We're energetic, forward-thinking problem solvers; come join our team! For more information on SageSure opportunities, visit www.sagesure.com/careers/.
SageSure is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability, veteran status, gender identity, national origin or any other factor protected by applicable federal, state or local laws.
SageSure is only open to hiring remote candidates who are residents in the following states: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Louisiana, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin, and Wyoming.
Full Time
Insurance
$62k-77k (estimate)
03/22/2023
05/09/2024
sagesure.com
JERSEY CITY, NJ
200 - 500
2006
$5M - $10M
Insurance
The job skills required for IT Service Desk Technician II include Troubleshooting, Customer Service, IT Support, Service Desk, Problem Solving, Operating System, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Service Desk Technician II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Service Desk Technician II. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Service Desk Technician II positions, which can be used as a reference in future career path planning. As an IT Service Desk Technician II, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Service Desk Technician II. You can explore the career advancement for an IT Service Desk Technician II below and select your interested title to get hiring information.