About the Opportunity: 

Joining our team at Sagent, you’ll become an integral part of an innovative and geographically dispersed team working on our new cloud native mortgage servicing solution. We are seeking a Director, Product Management with a modern product mindset and deep industry experience to drive the development of this groundbreaking platform. Your unique combination of business acumen, technical expertise, and visionary thinking will play a key role is transforming the mortgage servicing industry and delivering exceptional experiences to millions of homeowners. 

In this role, you will have the opportunity to interact with various teams within the company. Collaborating with engineering counterparts, you’ll define product release requirements and work closely with marketing communications to create an effective go-to-market strategy. Your expertise will be instrumental in conveying the product’s positioning, key benefits, and target customers both to internal and external stakeholders for our AI capabilities and Services with our overall Mortgage Servicing Offerings. As a Director, Product Management, you will be recognized as a domain expert, providing you with a valuable opportunity to advance your career in the lending industry. 

At Sagent, we provide our team with the best tools, resources, and compensation to excel in their roles and enjoy their work. 

Your day-to-day at Sagent:

Product Strategy: 

• Develop and execute product strategies that align with the company’s vision and objectives. 
• Identify market opportunities, conduct market research, and stay up to date with industry trends to ensure our product meets customer needs. 
• Gather business needs and translate them into detailed business requirements, guiding engineering and development teams in defining functional and technical requirements. 

Product & Project Leadership: 

• Play an integral role in designing and documenting business processes for new or updated technology.
• Build strong and effective relationships with cross-functional business leaders to establish product strategy. 
• Lead cross-functional teams throughout the product development process, collaborating with design, engineering, marketing, and other stakeholders to deliver a high-quality product on time and within budget. 
• Coordinate the product roadmap with the broader product team. 
• Participate in day-to-day team activities and handle assigned duties.
• Collaborate with subject matter experts (SMEs) as needed to craft optimal solutions.

Stakeholder & Cross-Functional Communication:

• Communicate complex concepts clearly and effectively to both technical and non-technical audiences. 
• Keep stakeholders informed about project progress, potential risks, and any changes in product direction.
• Identify and address customer challenges, delivering impactful solutions that enhance their experiences. 
• Evaluate and manage feature requests to prioritize product development efforts.
• Use your deep domain expertise and strong analytical skills to influence decision-making processes at various levels of the organization, from product prioritization to strategic planning. 

Product Performance Analysis & Problem Solving: 

• Monitor product performance and gather feedback from customers, sales teams, and other sources. 
• Analyze customer experiences to identify friction points and contribute to creating seamless and effortless interactions. 
• Demonstrate an expert understanding of the product domain and the ability to identify and solve complex challenges. 
• Use data driven insights to make informed decisions and continually improve product performance. 

AI Model Development:

• Partner with data scientists and machine learning engineers to develop and deploy AI models for various mortgage servicing tasks, such as risk assessment, fraud detection, and customer support.
• Oversee the training, testing, and optimization of AI models, ensuring accuracy, fairness, and compliance with regulatory requirements.

Compliance and Risk Management:

• Ensure that AI-powered solutions comply with relevant regulatory requirements, industry standards, and best practices, particularly in areas such as data privacy, security, and fair lending.
• Proactively identify and mitigate risks associated with AI implementation, such as bias, model drift, and ethical considerations.

We would love to hear from you if you have: 

• Bachelor’s Degree in business, computer science, and/or related field. 
• 10 years of experience in Mortgage servicing, including any area, such as Support. 
• Previous experience managing software product or educational equivalent. (e.g., Pragmatic Institute, 280 Group, others.) 
• 3 years of experience working on an Agile team in SaaS product management. 
• Excellent oral, written, and presentation skills with the ability to convey technical concepts to non-technical stakeholders clearly. 
• Strong leadership skills with experience leading cross-functional teams and driving products to completion. 
• Analytical mindset, comfortable using data to inform decision-making and product improvements.
• Willingness to travel occasionally (up to 20%). 

LI-MP1