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Job Description
In a Customer Care position, you will be providing support to our residential pest control customers. You will work with our customers to resolve any of their concerns, build relationships, build value, upsell services and products, schedule and reschedule services, and answer customer questions. You will communicate and collaborate with other departments to help best assist our customers.
We are looking for a positive and motivated individual to join our team at our Corporate Office in Orem, UT. *This is an in-office position only! *
Saela is looking to continue growing and expanding our team while creating long-term opportunities for growth and advancement. Saela strongly believes in promoting from within and mentoring all employees to help them reach their career goals.
Benefits
We provide individualized training and 1:1's with department leaders to best help you continue growing in your role and provide you with opportunities for future advancements.
What to Expect
You will receive inbound calls from our current customers who need help with reactivating their cancelled services, other inquiries about their accounts, their services, and any other questions or concerns they have. You will actively listen to customers and provide world-class level customer advocacy in every interaction. You will leave detailed notes about all interactions with customers to better help future customer calls.
You will communicate and collaborate with team members, leadership, and other departments to best help address customer concerns.
This position requires you to work in-office at our Orem, UT location.
Qualifications
We are looking for someone who is comfortable talking to people, so if you have experience working with customers whether it has been in a call center setting, retail, food, etc., we strongly encourage you to apply!
Company Description
Saela is a Utah-based and Colorado-grown company that excels in pest control service and creating a happier tomorrow for all our customers. We pride ourselves on our love-based culture, mentorship, growth mindset, and sustainability; creating long-term opportunities for employees and customers is the foundation of our ethos.
Saela is a Quality Pro accredited pest control company and an Equal Opportunity Employer.
We look forward to meeting with you!
Full Time
$35k-44k (estimate)
06/09/2024
06/22/2024
The following is the career advancement route for Customer Care Representative positions, which can be used as a reference in future career path planning. As a Customer Care Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Representative. You can explore the career advancement for a Customer Care Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Representative job description and responsibilities
They help customers with their queries and complaints.
01/08/2022: Anchorage, AK
Customer care representatives are the front-line of support for clients and customers and they help to ascertain that customers are satisfied with services, products, and features.
02/16/2022: Ventura, CA
That means that many traditional tasks handled by customer care representatives, such as submitting forms and changing appointments are being automated and controlled by cloud-based patient portals to add convenience to the patient experience.
01/03/2022: Cleveland, OH
Resolves customer questions and problems regarding accounts, payments, products, and services.
03/11/2022: San Antonio, TX
A customer care representative has the primary role of providing exemplary customer service to the clients of the organization.
01/21/2022: Ann Arbor, MI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Representative jobs
Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.
02/01/2022: Pittsburgh, PA
Workers must be patient and polite, especially when dealing with difficult or angry customers.
02/04/2022: Binghamton, NY
Learn the basics, then move on to bigger things.
01/01/2022: Lubbock, TX
Customer care representatives need education, on-the-job training, and several soft skills and experience to succeed.
03/13/2022: Modesto, CA
Step 3: View the best colleges and universities for Customer Care Representative.