JOB SUMMARY

This position reports to the Manager-Technical Sales Support and will lead the day-to-day activities of the Automation & Underground Distribution Application Engineers, while ensuring the highest quality work is produced. As part of the Sales Operations organization, the Technical Sales Support team members are the primary liaison between the outside sales force and production operations for all S&C's engineer-to-order products, including Remote Supervisory & Source-Transfer Vista and Pad-Mounted Gear. This position is responsible for increasing and monitoring sales support productivity through improved processes, approaches, timely support.

The responsibilities of this position include, but are not limited to, the following:

• Partner with Leadership in developing and defining departmental priorities to improve sales processes through innovative digital automation and analytics.
• Partner with Leadership to design, develop, and maintain actionable US sales KPI dashboards and reports
• Identify training gaps and create development plans for team members.
• Oversee the support to Sales and customers for various inquiries, including, but not limited to quotation requests, orders and technical assistance.
• Manage expedite requests for Vista and PMG orders
• Use various Microsoft apps, SalesForce, and Oracle to process requests.
• Act as the single point of escalation for Automation and Underground Distribution Technical Sales Support team members to manage or prioritize process issues, order issues, etc.
• Collaborate with cross-functional teams to continuously foster meaningful relationships for greater sales alignment, increased productivity, knowledge transfer, effectiveness and improved quality.
• Build continued customer loyalty based on helpful and responsive communication.
• Maintain general working knowledge of S&C products and services.

To select this job as one of interest to you, at a minimum, you must have the following:

• Previous Customer Service and/or Technical Support leadership experience within a Manufacturing type company.
• Proficient in computer software systems including MS Office and MS Excel
• Working knowledge of Oracle and SalesForce is a plus
• Basic knowledge of low to medium-voltage electricity is desirable
• Strong communication and interpersonal skills and dedication to customer satisfaction
• Strong attention to detail and analytical skills
• Strong ability to logically analyze problems and develop solutions
• Strong technical capacity

Relevant Work Experience:
Previous Customer Service and/or Technical Support leadership experience within a Manufacturing type company.

MAJOR PHYSICAL DEMANDS

• Handling: Use of a PC keyboard, PC mouse, and phone

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