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Customer Service Representative
$37k-47k (estimate)
Full Time 1 Month Ago
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RPA Roofing Supply is Hiring a Customer Service Representative Near Dallas, TX

The ideal candidate would be bilingual (English and Spanish) and have experience with roofing (commercial and residential); extensive knowledge of Quickbooks (or other ERP system); warehouse experience that includes loading and unloading material using a forklift

Duties include:

Sales/customer service

  • Determining customers’ needs and recommending appropriate products and solutions
  • Following our product/supply checklist for each customer’s specific job and up-selling additional products and supplies for that job
  • Answering customer questions and offering product advice
  • Accepting payment and applying it to the appropriate customer account
  • Arranging for customer product pickup
  • Following-up on each delivery to ensure the shipment arrived on time with all items accounted for
  • Balancing out cash drawers and preparing bank deposits at the end of each day
  • Arranging product displays and layouts to maximize effectiveness
  • Addressing and resolving service concerns, should they arise
  • Perform inventory checks
  • Clean work area
  • Load customers securely
  • Unload material
  • Organize material and warehouse
  • Other duties as assigned and necessary

Job Requirements:

  • Extensive knowledge of QuickBooks
  • Extensive knowledge of roofing (commerical/residential)
  • Sales experience
  • Excellent communication skills
  • Excellent customer service
  • Warehouse and forklift experience
  • Bilingual is preferred (English and Spanish

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: No less than 40 per week

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Experience level:

  • 2 years

Shift:

  • 8 hour shift

Weekly day range:

  • Weekends as needed

Work setting:

  • In-person

Ability to commute/relocate:

  • Dallas, TX 75207: Reliably commute or planning to relocate before starting work (Required)

Education:

  • High school or equivalent (Preferred)

Experience:

  • Customer Service: 2 years (Required)
  • Quickbooks/ERP System: 2 years (Required)
  • Forklift: 2 years (Required)
  • warehouse: 2 years (Required)

Language:

  • English and Spanish (Required)

Work Location: In person

Job Summary

JOB TYPE

Full Time

SALARY

$37k-47k (estimate)

POST DATE

03/24/2024

EXPIRATION DATE

03/30/2024

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