POSITION: Customer Service

Pay range 40-50K annually

REPORTS TO: Customer Service Manager

HOURS: 7 am – 4 pm

JOB SUMMARY and KEY OBJECTIVES

The Customer Service Representative will interact with the PDCC customers by addressing inquiries and resolving complaints

KEY RESPONSIBILITIES and TASKS

· Interacts with customers via telephone, email, or in-person to provide support and information on products or services.

· Collects and enters orders for new or additional products or services.

· Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned sales representative or other appropriate staff.

· Ensures that appropriate actions are taken to resolve customers’ problems and concerns.

· Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.

· Prepares reports by collecting and analyzing customer information.

· Backup A/R – assures that daily invoicing is done timely and accurately.

PREFERRED QUALIFICATION and EDUCATION

· High School education or equivalent

· Excellent communication skills including active listening.

· Service-oriented and able to resolve customer grievances.

· Proficient computer skills with the ability to learn new software.

Note: The responsibilities and tasks outlined in this document are not exhaustive and may change as determined by the needs of the company