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The Royal Caribbean Group’s Silversea Cruises brand has an exciting career opportunity for a full time Manager Expedition Staff Development and Training on the Destination Development Team reporting to the Sr Director Expedition Field Staff and Operations

This position will work on-site in Miami Florida

Position Summary:

Manager Expedition Training and Development is tasked with leading a team of two (currently) ship-based Field Staff Trainers and one office-based Training Coordinator / Specialist The position is tasked with ongoing envisioning developing and facilitating execution of training and developmental programs for expedition field staff The aim of the Field Staff Development program is to ensure the Company’s compliance with existing industry and regional requirements regarding expedition field staff and to support field staffs’ continuous professional development and retention The team that Manager leads is tasked with continuous analysis of training needs; planning and facilitation of technical skills trainings; leadership development as well as cultivating a spirit of teamwork inclusivity effective communication and cultural sensitivity amongst staff

Manager will work on developing and facilitating trainings through a variety of platforms including web-based seminars workshops and partnerships with on-site training providers while also leveraging the availability of existing trainers on the Expedition teams He/she will be actively involved in creation of company-specific training documents and materials and will also manage logistics associated with training program implementation

Essential Duties and Responsibilities:

Responsible for the strategic development of the field staff training program and calendar to include remote/online trainings in-person workshops (shore side and onboard) mentorship program staff evaluation staff briefings & debriefings

• regular field- and web- based assessments

• Responsible for introduction and implementation of Leadership Development strategy and detailed plan leadership development for field-based expedition staff

On-going strategic development of practical and theoretical training materials curriculum and assessments to include operations (SOPs) interpretation service excellence guiding sustainability leadership

• and community engagement

Own vendor and consultant management including providing context for projects quality control performance management and payment (LEAP PTGA Constant Contact Survey Monkey Leadership Circle Profile and others)Provide Leadership Development and Coaching training sessions including design and deployment of strategy creation of talent management and succession planning tools facilitating

• and providing talent management discussions with expedition Leaders

• Initiate and oversee 360-degree feedback delivery process as part of leadership development program

• Maintain and keep enriching with new content online learning platform (LEAP) designed to support staff training initiatives and communications/team building during the pause in voyages

Oversee creation and delivery of multiple surveys designed to capture needs in field staff training retention and developmentPlan and supervise logistics for pre-seasonal and other land-based trainings That includes communication with participants vendors materials crew department hotel food and accommodations etcClosely collaborate with the Recruitment team on aligning training plans with field staff schedules retention initiatives

• reviewing of personnel assets and creation of personal development strategies

Closely collaborate with the Recruitment team on identifying assessor/trainer potential future leader potential among field staff

• Oversee and continue developing Mentorship program for newly hired field staff

Collaborate with the Operations team on updates to Expedition SOPs

• relevant to field staff

• Research and understand all regional requirements related to staff qualifications and experience

Fully responsible for planning

• controlling and submission of Training & Development Budget

Oversee and ensure regular monitoring populating and updating of staff training databases and communication platforms such as Survey Monkey Constant Contact social media apps LEAP

• and Silver Seafarer newsletter

Closely collaborate with Monaco Training Department in further aligning company-wide training requirements for staff and crew

• as well as contributing in training related projects initiated by Monaco office

Most important – while performing the abovementioned tasks actively cultivate positive and uplifting camaraderie among field staff enthusiasm high morale loyalty and drive for productivity and delivering best possible experience to Silversea Guests

Qualifications Knowledge and Skills:

BSc/BA in Education Travel Tourism and Hospitality Business Administration Communications

• Management or similar and relevant experience

• A minimum of 5 years of training and development experience

A minimum of 3 years in managerial role related or non-related to educationExperience working with onboard operations hospitality

• staff development

• Experience in budget planning and financial control

• Strong leadership skills

• Strong written and verbal communication skills; professional demeanor

• Able to effectively communicate product knowledge to consumers and trade partners if needed

Must be highly organized self-motivated

• and capable of working with minimal direction

Ability to set priorities handles multiple tasks simultaneously

• and manages time effectively

• Attention to detail with strong administrative skills

• Must be able to manage projects and resolve problems

• Ability to present to and influence staff at all levels of the organization

• A clear understanding of IAATO and AECO regulations

• Proactive and hands-on attitude

Ability to work in a fast paced

• deadline-oriented environment

Preferred Qualifications:

• Previous experience in expeiditon cruise industry or outdoor education experience is highly beneficial to this role

• An understanding of expedition ship operations and operating regions

• Comprehensive geographical and destination knowledge with vast travel experience advantageous

We know there's a lot to consider As you go through the application process our recruiters will be glad to provide guidance and more relevant details to answer any additional questions Thank you again for your interest in Royal Caribbean Group We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race color religion sex age national origin disability sexual orientation sexuality gender identity or expression marital status or any other characteristic protected by law Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment

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