Job Title: Manager, Training & Development

Department: Human Resources & Operations

Reports to: Director, Training & Development 

# of direct reports: 0

Salary range: $60,000 – $70,000

Revised date: 3/6/2024

Position overview: The Manager, Training and Development is an integral part of Human Resources, responsible for creating, developing, and managing training initiatives to support our staff. They are also responsible for the day-to-day operations of our learning and development platforms. Reporting directly to the Director of Training and Development, they will provide additional support to ensure the effective and efficient operation of our training and development initiatives. 

Job requirement:

• Bachelor’s degree strongly preferred and/or certification in Training & Development or Instructional Design. 
• A minimum of 3 years of experience in training and development 
• Understanding of adult learning methodologies (e.g. ADDIE/SAM) and theories 
• Demonstrated experience in designing and executing successful training programs, curriculum, online, instructor-led and blended learning content. 
• Demonstrated experience ensuring training initiatives are accessible and inclusive, considering diverse learning styles and backgrounds.
• Experience with interactive training (Articulate Storyline 360, Adobe Captivate) and animation programs. 
• Strong knowledge of learning management systems and web delivery tools. 
• Proficiency in MS Office and virtual platforms 
• Exceptional communication and presentation skills, with the ability to explain complex ideas clearly and concisely. 
• Ability to build and nurture relationship with staff and partners. 
• Strong organizational skills and the ability to manage multiple priorities and projects. 
• A creative and analytical thinker with a problem-solving attitude and a good sense of humor. 
• Adaptable & Innovative – Willingness to adapt to change and try new approaches. Interested and takes time to stay updated on business and learning trends & best practices. 
• Required to report to our Miami office but will also require multi-state travel to support staff. 
• Sample work may be requested. 

Job duties include but are not limited to:  

Human Resources

• Staff Development and Training Responsibilities: 
• Work with the Director, Training and Development to support L&D multi-year initiative through creative contributions regarding onboarding design, job aids, and interactive modules. 
• Collaborate with various departments to understand their training needs and develop bespoke training solutions. 
• Design, develop, and deliver comprehensive training programs that support the organization's goals and objectives. 
• Deliver presentations and instruction or guide cohort conversations in a live or virtual classroom. 
• Stay up-to-date with the latest learning trends, tools, and technologies to enhance the effectiveness of training programs. 
• Facilitate a range of in-person and trainings to prepare staff for onboarding and positions at Best Buddies.

Operations 

• Provide administrative support to the Director of Training and Development, which may include scheduling meetings, maintaining files, preparing reports, and other duties as needed. 
• Manage the operations of the BBI learning and development platforms, ensuring they are accessible, functional, and regularly updated. 
• Manage assignments and monitor completion of various required compliance trainings. 
• Monitor and evaluate training program effectiveness, using data to continually improve content and delivery methods. 
• Work with Manager, Compliance, on compliance training requirements for staff. 
• Assist in Best Buddies’ staff listening strategy which uses multiple communications tools such as newsletter, webpages, focus groups, crowdsources, etc.
• Assist with other special projects related to training and development as assigned.