Royal Bank is looking to grow our team with a full-time customer service representative that will work in our Lancaster office. The work environment is fast-paced with diverse job duties and opportunities for growth. Royal Bank is a 5-star rated, locally owned, family-friendly community bank.

Employee & Job Title: Customer Service Representative

Location: Lancaster

Summary: This person is the first to respond to customers’ initial communication, answers their questions or directs to the correct service person. Responsible for performing routine branch and customer services duties to include a full range of teller duties accepting deposits to checking, savings, and club accounts; cashing checks; handles withdrawals; accept payments to loan accounts and other special types of accounts; sells bank and personal money orders, redeem U.S. savings bonds. The ideal candidate for this position would also have some loan experience.

Essential Duties: Essential job duties for this position include the following items. Other duties must be performed as assigned or required.

· Balances each day’s activity

· Be very knowledgeable in bank policies, procedures and regulations

· Assist with night depository duties, mail, fed ex, and ups duties.

· Assist with vault controls, orders, sells and buys currency and coin to various tellers including other bank branch locations Loomis services

· Responsible for processing new account transactions; opening, maintaining and closing of all account types

· Counsel and advises customer requiring assistance in selecting appropriate type of account services

· Work as a team to achieve maximum customer satisfaction through servicing and building relationships and supporting our referral program

· Maintain accurate files

· Type letters, make phone calls, send emails or faxes as requested.

· Provides a high level of customer service (per the Bank’s Customer Service expectation) to both external and internal customers on a constant and consistent basis

· Phone answering skills are critical for this position. The phone is still the most primary point of contact with customers

Travel to other offices as needed

Qualifications: To perform this job successfully, the Account Representative must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skills and ability required.

Education: High School diploma

Experience:

· Computer skills and cash handling experience required

· Strong customer service, interpersonal, organizational and problem-solving skills required

· Friendly, enthusiastic attitude required

· Previous phone experience preferred

· Understanding of Excel, Word & PowerPoint

Language Skills: Ability to speak, and write in English at the level necessary for the effective accomplishment of essential job duties

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret instructions

Equipment used – computer, phone, fax, copier, and calculator

Physical Demands: The physical demands, and approximate time spent engaged in them, are representative of those that must be met by an employee to successfully perform the essential functions of this job.

· Standing – less than 2/3

· Walking – less than 1/3

· Sitting – more than 1/3

· Use of hands to finger, handle or feel – more than 2/3

· Reaching with hands and arms – more than 2/3

· Climbing or balancing – rarely

· Stooping, kneeling, crouching or crawling – rarely

· Talking or hearing – more than 2/3

· Weight lifted/carried – an average of 5 to 20 pounds frequently

· Vision – must have clear vision near and far, with or without corrective measures

· Travel - occasionally

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.

· Environmental – typical office environment

· Outdoor weather conditions - infrequently

· Noise level – low, typical office noise

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Application Question(s):

• What interests you about this position?

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Preferred)
• Cash handling: 1 year (Preferred)

Work Location: In person