56 IT Support Specialist Jobs in Seattle, WA
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Rover is Hiring an IT Support Specialist Near Seattle, WA
- Ensure Help Desk SLAs and ticket volumes are honored
- Answer, prioritize and resolve incoming Help Desk incidents/requests while providing an outstanding customer experience
- Provide on-site support from our downtown Seattle office, with the option for some flexible work-from-home on a weekly rotation with other team members.
- Provide software support, e.g. user account management, troubleshooting, installation and configuration
- Provide hardware support, e.g. laptop provisioning/de-provisioning, break/fix for laptops, A/V equipment, and copiers
- Handle onboard/off-boarding tasks for employee lifecycleBuild and maintain internal team documentation
- Participate on special IT projects and initiatives
- 1 years of corporate IT Help Desk experience
- Experience providing hardware and software support primarily on Macs and some Windows laptops
- Experience administering user accounts in corporate applications such as Okta, Zendesk, Google, and Atlassian products
- Experience problem-solving basic LAN/WAN networking issues, e.g. DHCP/DNS protocols, VPN configurations and wireless performance issues
- Experience using an IT service management system to manage your work, e.g. Jira Service Management
- Experience with the IT tasks associated with on/off-boarding employees/non-employees
- Ability to be self-directed and work independently as a member of a team
- Strong attention to detail and precision in following set processes
- Ability to occasionally work evenings or weekends and lift up to 10 pounds
- Apple Genius Bar or similar experience
- Experience supporting IT General Controls (ITGC) initiatives related to SOX, PCI, CCPA and/or GDPR regulations
- Knowledge of Linux, iOS or Android troubleshooting
- Qualified for the position and your values align with Rover's Core Values
- A fast learner that can quickly pick up new technologies
- An excellent support specialist who wants to get even better
- A superb communicator
- Good at embracing a problem, but also knows when to seek help
- A hard worker, but knows how to have tons of fun while doing it!
- Eager to improve processes and seek out solutions to team pain points
- Competitive compensation
- 401k
- Flexible PTO
- Competitive benefits package, including medical, dental, and vision insurance
- Commuter benefits
- Bring your dog to work (and unlimited puppy time)
- Doggy benefits, including $1000 toward adopting your first dog
- Stocked fridges, coffee, soda, and lots of treats (for humans and dogs) and free catered lunches semi-monthly
- Regular team activities performed in-person and virtually
- In the greater Seattle area the hourly range is $28.59-$36.84. Additionally, Rover offers benefits to full-time employees.
- The cash compensation offered for this role will be dependent on the candidate's experience, qualifications, skills, and abilities as demonstrated in the interview and hiring process.
Job Summary
Full Time
Civic & Environmental Advocacy
$81k-100k (estimate)
03/13/2024
04/05/2024
SEATTLE, WA
100 - 200
2000
AARON EASTERLY
<$5M
Civic & Environmental Advocacy
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The job skills required for IT Support Specialist include Leadership, Initiative, Atlassian, Agile, Troubleshooting, Networking, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Support Specialist positions, which can be used as a reference in future career path planning. As an IT Support Specialist, it can be promoted into senior positions as an Information Technology Auditor Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Specialist. You can explore the career advancement for an IT Support Specialist below and select your interested title to get hiring information.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Support Specialist job description and responsibilities
IT Support Specialist provides a wide range of computer services from basic troubleshooting to complex maintenance and repair procedures.
01/10/2022: Gainesville, FL
IT Support Specialists to work on either computers or portable devices, whereas some others may require their employees to tend to all sorts of requests.
02/20/2022: Jacksonville, FL
The IT Support Specialist provides computer support to end users across the College district for computer hardware, software, other technology equipment, and business-related applications.
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These specialists either support computer networks or they provide technical assistance directly to computer users through a help desk.
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IT support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Support Specialist jobs
Employers usually prefer to hire IT support specialists with some sort of formal college education even though training requirements can vary.
02/27/2022: Lancaster, PA
Some employers may accept IT support specialists without formal education who have computer experience and certification.
01/21/2022: South Bend, IN
Learn about the job description and duties, and read the requirements to start a career as a IT support specialist.
12/26/2021: Daytona Beach, FL
To have a successful career as a IT support specialist, there are certain skills that hiring managers know to look for, and you must learn it.
02/07/2022: Bridgeport, CT
Successful technical support specialists possess common characteristics and aptitudes.
02/08/2022: Gainesville, FL
Step 3: View the best colleges and universities for IT Support Specialist.
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