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Customer Service Representative

at Bel Fuse Job Description **About Bel**

Bel () has three divisions that are primarily engaged in the design, manufacture, and sale of products used in aerospace, data transmission, military, transportation, and consumer electronics. These three divisions include **Magnetic Solutions** (discrete components, power transformers and MagJack connectors with integrated magnetics), **Power Solutions and Protection** (AC-DC power supplies, DC-DC converters, custom designs, miniature, micro, surface mount and resettable fuses) and **Connectivity Solutions** (micro, circular, filtered D Sub, fiber optic, RF connectors, microwave components, passive jacks, plugs and cable assemblies). The Company operates facilities around the world, with over 65 years in the electronics industry.

**Company Overview**

Cinch Connectivity Solutions is a vertically integrated supplier of custom solutions, fixed length and semi rigid cable assemblies from DC to 50 GHz. Our product lines deliver custom-engineered products and solutions to satisfy the most demanding and complex requirements. Cinch Connectivitys products support wireless communications, data networking, test and measurement, telecommunications, broadcast, medical, military, aerospace and industrial applications. Combined with the strength of our parent company, Cinch Connectivity Solutions aims to provide an unparalleled offering to the vast array of industries it serves.

**Primary Objective of Position**

To serve as the primary day-to-day customer interface for a select group of customers related to quoting, order entry, order status, expediting, delivery, non-standard product requirements, and to serve as the primary conduit between customers and internal operations personnel. To provide best in class customer service that maximizes customer satisfaction while protecting the interests of Cinch Connectivity Solutions.

**Technical Job Functions**

**Technical Job Functions**

* Receive incoming orders, verify and effectively communicate issues related to product pricing, deliveries and special requirements. Use software as required to enter and acknowledge customers orders and updates, if change orders are required. Perform tasks in such a way as to prevent errors and omissions.

* Serve as primary customer contact. Effectively and professionally communicate order status to customers. Process quote requests, return authorizations, credit memos and Quality Corrective Actions per SOP.

* Act as customers ambassador in meeting order requirements. Bridge internal company structures in Credit, Product Planning, Purchasing, Shipping, Engineering and Production to coordinate product shipment.

* Establish and maintain high performance teamwork and positive working relationships within assigned teams and with all applicable Company departments, business managers, manufacturers reps and other internal and external customers. Provide advisory information and assistance to the department supervisor as needed.

* Maintain source documentation to support audit requirements, including customer purchase orders and contacts, evidence of shipments, approvals of deviations, tax exemption certificates and other documents as applicable.

* Ensure 100% compliance with all internal, industry, & regulatory requirements regarding product specifications, end use certification, traceability, and related documentation.

**Authorities and Responsibilities**

* Assume other projects and responsibilities as directed by supervisor.

* Regular and Predictable Attendance Is Presumed to Be an Essential Function of All Employment.

* Position reports to Department Supervisor, and has continuous interaction with internal and external customers, including OEMs, distributors, Manufacturers Reps, Business Managers, Sales and Marketing on orders and status; with Credit, Product Planning, Purchasing, Shipping, Engineering and Production at managerial and peer levels.

* Requires effective communication and cooperation to facilitate an easy-to-do-business-with environment and to contribute to a cohesive, productive unit dedicated to the achievement of corporate goals.

* Performance influences customer perception of the Company.

* Decisions affect customer satisfaction, order fulfillment and invoicing accuracy.

* May use independent judgment to approve customer-requested returns or to ensure satisfaction based upon Customer Service and/or Quality policies and procedures.

* May need to expedite product to meet the most critical customer requirements.

* Participate in successful achievement of annual sales targets.

Job Requirements **Basic Qualifications**

* HS Diploma or equivalent required.

* Three-plus years experience in Customer Service, Marketing or Inside Sales.

* Must be a US Citizen or Permanent Resident.

**Preferred Qualifications**

* Two-year degree or higher.

* Product knowledge of harsh environment interconnect market, cable assemblies and electrical products.

* Bi-lingual English/Spanish

**Work Opportunity**

Bel will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

**Equal Opportunity Employer**

Cinch Connectivity Solutions is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Location: Experience: Not Specified Bel Fuse Inc. operates facilities around the world, with over 60 years in the electronics industry. Bel () has three divisions that are primarily engaged in the design, manufacture, and sale of products used in aerospace, data transmission, military, transportation, and consumer electronics:

**Magnetic Solutions** (discrete components, power transformers and MagJack connectors with integrated magnetics),

**Power Solutions and Protection** (AC-DC power supplies, DC-DC converters, custom designs, miniature, micro, surface mount and resettable fuses) and

**Connectivity Solutions** (micro, circular, filtered D Sub, fiber optic, RF connectors, microwave components, passive jacks, plugs and cable assemblies).

Now is a great time to connect with this dynamic team. If you are looking for an exciting career in a company that values your talent, knowledge and experience, make Bel your choice!

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