12 Customer Supply Chain Manager Jobs in Grand Rapids, MI
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Roskam Baking Company is Hiring a Customer Supply Chain Manager Near Grand Rapids, MI
- Lead, train, and motivate team to provide outstanding service to customers.
- Set clear performance expectations, establish key performance indicators (KPIs), and conduct regular performance reviews.
- Foster a positive work environment, encourage teamwork, and promote professional development.
- Serve as the main point of contact for key customers, building and maintaining strong relationships.
- Oversee the order management process, ensuring accuracy and efficiency in order entry, processing, and tracking.
- Proactively communicate order status updates to customers, addressing any delays or issues proactively.
- Address customer order inquiries, concerns, and escalations in a timely and professional manner.
- Investigate and resolve customer complaints, working closely with cross-functional teams to identify root causes and implement corrective actions.
- Analyze trends in customer issues and complaints, develop strategies to minimize recurring problems, and improve overall customer satisfaction.
- Work closely with customers and sales teams to gather accurate demand forecasts, communicate forecast changes to internal teams
- Monitor and manage finished goods inventory levels to prevent shortages and overages
- Coordinate with production scheduling, materials planning, and logistics teams to ensure timely order fulfillment and delivery.
- Continuously evaluate and improve customer service processes, policies, and procedures to enhance operational efficiency and customer experience.
- Identify opportunities to streamline workflows, automate tasks, and implement technology solutions to optimize customer service operations.
- Track and analyze key customer service metrics, such as response times, customer satisfaction scores, and order fulfillment rates.
- Generate regular reports and present findings to senior management, highlighting trends, areas for improvement, and customer service performance.
- Bachelor's degree in Supply Chain Management, Logistics, Business, or a related field.
- Proven experience in supply chain management, preferably in the food co-packaging industry.
- Strong leadership and team management skills, with the ability to inspire and motivate a diverse team.
- Excellent interpersonal and communication skills, both written and verbal.
- Exceptional problem-solving and conflict resolution abilities.
- Strong organizational and time management skills, with the ability to prioritize tasks effectively.
- Proficiency in ERP software, Microsoft AX preferred
- Analytical mindset with the ability to interpret data and generate meaningful insights.
- Knowledge of food manufacturing processes, industry regulations, and quality standards (preferred).
Job Summary
Full Time
Retail
$120k-153k (estimate)
01/21/2024
05/15/2024
rothburyfarms.com
GRAND RAPIDS, MI
1,000 - 3,000
1923
ROBERT ROSKAM
$200M - $500M
Retail
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About Roskam Baking Company
Roskam Baking Company is a family owned and operated business based in Grand Rapids, Michigan. We have been producing high quality food products since 1923. Our strategic partners include some of the largest food companies and retailers in North America. We also have our own product lines under the Rothbury Farms and Grandpas Oven brands. Our product lines include croutons, snacks, caramel corn, popcorn, seasoning blends, fresh bakery products, candy, dry mixes, glazes, frostings, and frozen foods. Our six facilities supply a complete service of production, packaging, and warehousing. Like the... food industry, we are rapidly growing and are always looking for good people to join our family.
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The job skills required for Customer Supply Chain Manager include Supply Chain, Logistics, Supply Chain Management, Leadership, Packaging, Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Supply Chain Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Supply Chain Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Supply Chain Manager positions, which can be used as a reference in future career path planning. As a Customer Supply Chain Manager, it can be promoted into senior positions as a Supply Chain Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Supply Chain Manager. You can explore the career advancement for a Customer Supply Chain Manager below and select your interested title to get hiring information.
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