• Only those lawfully authorized to work in the designated country associated with the position will be considered.
• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.

Required Skills :

• Individual will work as a member of a team that provides support for hardware and software applications on a variety of computing platforms in a large, multi-system technology environment.
• Individual is responsible for testing, monitoring, troubleshooting, maintenance and technical support of computing systems and the specialized applications that run on those systems.
• Individual will utilize Microsoft’s System Center Configuration Manager (SCCM) to provide support and automation in this environment.
• Establish and maintain documentation files of computer hardware and software configurations.
• Train users on fundamentals of new operating systems, software applications, Microsoft Office productivity suites, devices and remote accessibility.
• Job requires specialized knowledge of practices, principles, standards, and guidelines as related to client technology support.
• Individual will be responsible primarily for the processing of incidents recorded by the customer services support center and processing of work requests submitted by customers.
• Individual must have strong customer service skills supporting users at all levels throughout the enterprise.
• Must be able to work well with people and possess strong communication skills as needed to effectively interpret and communicate highly technical information to non-technical and technical users.
• Individual must be able to perform in a fast-paced, progressive, and challenging team environment; possess strong analytical and problem-solving skills.
• Individual must also be able to work in a deadline intensive work environment and possess the organizational and multi-tasking skills needed to organize work and meet deadlines.

Nice to have :

• Professional certifications in hardware, operating systems
• Microsoft Office or other applications are helpful but not required.
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