14 Front Office Supervisor Jobs in Detroit, MI
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ROOST Detroit is Hiring a Front Office Supervisor Near Detroit, MI
- A person who enjoys a fast paced work environment and can respond quickly and smartly.
- Someone who is comfortable and experienced in giving on-the-spot feedback to colleagues in regards to service and processes.
- A person who is able to blend an authentic, unique, and personalized service with a professional approach.
- Someone who thinks and acts like an entrepreneur and will take care of the hotel and its guests as it was their own.
Company Overview
Job Description
- The position requires the supervision of the day-to-day Front Office operations to ensure the highest level of service to our guests, while maximizing room revenue and occupancy.
- The candidate must possess a strong ability to motivate, lead, train, direct, and have organization skills.
- Keeps the Front Desk team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
- Ensures compliance with all Front Office policies, standards and procedures.
- Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals.
- Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information for property and local attractions.
- Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and faxes for customers as requested.
- Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
Requirements
- Previous Front Office supervisory experience.
- Ability to satisfactorily communicate in English (speak, read, write) with guests, management, co-workers and vendors.
- Ability to accurately compute and manipulate mathematical calculations.
- Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
- Computer knowledge in Windows environment as well as proficiency in property management system.
- Experience with cost controls and yield management.
- Ability to work a variety of varying schedules.
- Punctuality and regular and reliable attendance.
- Interpersonal skills and the ability to work well with co-workers and the public.
Benefits
- Full Comprehensive Affordable Healthcare Benefits
- 401(K) Retirement Savings
- Paid Vacation, Personal Time Off
Job Summary
Full Time
$47k-63k (estimate)
03/25/2024
04/20/2024
The job skills required for Front Office Supervisor include Front Office, Leadership, Front Office Operations, Hospitality Industry, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Office Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Office Supervisor. Select any job title you are interested in and start to search job requirements.
If you are interested in becoming a Front Office Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Office Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Office Supervisor job description and responsibilities
Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.
02/18/2022: Terre Haute, IN
Front office supervisors also provide hotel clerks with necessary training and support. Plan and assign workloads for front office associates.
02/11/2022: Bridgeport, CT
Handle the front desk budget and order office supplies as needed. Prepare monthly reports and budget for front office department.
02/28/2022: Brockton, MA
Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction.
12/31/2021: Fresno, CA
The supervisor must be able to work effectively under duress and provide direction to other members of the support team.
01/06/2022: Austin, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Office Supervisor jobs
Knowledge of front office policies and procedures, reservations, accounts receivable and a thorough understanding of Front Office operations and software systems.
12/24/2021: Florence, AL
Allocate rooms to expected arrivals after checking the guests preferences and special requests.
02/26/2022: Fort Myers, FL
Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
01/24/2022: Utica, NY
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
01/14/2022: Lompoc, CA
Supervise daily shift process ensuring all team members adhere to standard operating procedures.
01/27/2022: Gainesville, FL
Step 3: View the best colleges and universities for Front Office Supervisor.
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