Member Experience Ambassador, Brockton

Rockland Federal Credit Union (RFCU) is searching for a Member Experience Ambassador for its upcoming Brockton location. As the Member Experience Ambassador, you will perform a variety of teller and member service function to meet the members needs as a trusted advisor with the communities we serve. If you excel at building relationships and creating community connections this could be the position or you!

About RFCU

At RFCU, we are committed to member service and we know that our success relies on our dedicated employees and their commitment to our members. With 8 branch locations and over 11 back-office departments, the potential for career growth is unlimited.

A day in the life of the Branch Manager

Working out of the Brockton branch, the Member Experience Ambassador will proactively engage with members, greeting them with a warm welcome and taking initiative to understand and meet their needs. You will work to meet and exceed individual and branch sales targets while educating members about the credit union's offerings. You will provide financial education on loan products, give general mortgage information, and open accounts of all types. You will act as an ambassador of the Credit Union, participating in community events and strengthening community engagement, while adding value to the members and the community.

Skills & Requirements

High school diploma or equivalent and at least two (2) years of prior experience, preferably in a credit union environment. Knowledge of credit union products/services, and the ability to cross-sell. You will use your excellent communication skills to interact with members and staff at all levels of the organization. You will perform work with accuracy and attention to detail, and the ability to work independently while prioritizing in a fast-paced environment. You have proven technical acumen, intermediate Word and Excel skills, and the ability to operate computer, typewriter, adding machine and check scanner. You also have the ability to work a flexible schedule including occasional Saturday work and attendance at community events.

Work Schedule and Benefits

As the Member Experience Ambassador you will work a 40-hour full-time schedule with occasional Saturdays and attendance at community events (we support work-life balance!)

RFCU offers a full benefit package offering coverage the first day of employment, including Blue Cross Blue Shield medical benefits, dental benefits, 401k with company match and profit-sharing potential, flexible health and dependent care plans and life, AD&D and LTD insurances. We also offer a generous and flexible tuition reimbursement program. PTO is offered to assist our employees in taking care and relaxing with family and friends.

Are you ready to apply?

If this sounds like what you are looking for, then the next step is to apply! You will need to upload your resume and answer a few basic questions. Our Human Resources team will review your application to determine your qualifications for the position. Our interview process consists of an initial telephone interview with Human Resources, followed by an in-person interview with the hiring manager for qualified candidates. At that point if we are the right fit for each other, you will move to the final steps of references, credit and background check.

Apply today and join our team!