48 Farmington Road, Rochester, NH 03867

BDC Service Appointment Coordinator

Excellent Training, Income & Benefits!

Rochester Toyota is seeking a Full Time individual with excellent customer service skills to fill our in-house Service Appointment Coordinator role. This position makes/takes outgoing/incoming phone calls to customers based on service needs, such as open recalls, past due for scheduled auto maintenance, scheduling service appointments, and rescheduling missed appointments. The individual needs to be passionate about creating a professional relationship with our customers to create continued brand loyalty. The ideal candidate will possess a high energy level, a positive attitude, strong organization, communication, and problem-solving skills. Phone skills are essential!

Day-to-day responsibilities include but are not limited to:

• Setting appointments for our service customers
• Communicate effectively with our customers via Phone, Internet, Email, or Text
• Respond to customer inquiries immediately.
• Study, learn, and understand the maintenance we offer.
• Learn and maintain a thorough knowledge of Dealership policies, products, and procedures.
• Calling missed appointments to reschedule
• Calling customers that have open recalls to schedule an appointment
• Calling customers when their parts arrive to schedule an appointment
• Calling customers that have past due maintenance
• Maintain accurate records of all communications

Skills and qualifications needed to be successful:

• Excellent interpersonal skills with an upbeat, engaging attitude
• Superior communication and customer service skills to deal with various types of personalities
• Ability to work under pressure and keep a calm, positive, 'can-do' attitude
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously
• Self-motivated
• Team player
• Dependable
• Computer literacy
• Excellent follow-through skills
• Professionalism and courteousness to create a positive customer experience
• At least 1-year of Telemarketing, Appointment Setting, or Customer Service Experience.
• Auto dealership Internet or Business Development Center (BDC) experience is preferred, but we will train the right candidate
• High School Diploma or equivalent
• Must be able to work weekends
• Must pass pre-employment background check and drug screen

Benefits:

• 401(k) plan
• Health, dental & vision insurance
• Life & disability insurance
• Paid vacation
• Employee vehicle purchase program
• Career growth

*Applicants must pass pre-employment background check and drug testing to qualify for employment*