Description
We are offering a role in the automotive industry for a Systems Administrator based in Washington, DC. The position involves managing Microsoft Windows client architecture, performing timely deployments of application major upgrades, security updates and patches, and providing advanced troubleshooting for complex issues related to operating system enterprise software or configuration settings on client devices. The role is a contract opportunity, offering the chance to work in a hybrid work setting, with on-site days required 2-3 days a week.
Daily Tasks:

• Design develop and maintains Microsoft Windows client architecture through a strong understanding of industry best practices and manages solutions to support management of smartphones and other mobile devices as well as provides advanced troubleshooting for complex issues related to Operating System Enterprise Software or Configuration settings on these devices.
• The Client Engineer Sr role is responsible for the definition of technical standards and maintenance of end user compute devices. They are to performs well-organized and timely deployments of application major upgrades security updates and patches to this environment.
• They will also assist with final resolution of escalated incidents and participates in problem management activities to address reoccurring issues.
• The Sr Client Engineer participates in and/or manages cross-functional team projects to implement new or updated technology to improve the stability security management or efficiency of our compute resources add and stive to the goal of a zero-touch desktop deployment system via Autopilot with MEM for windows device and Apple Business Manager iOS devices.

Requirements
Required skills:

• Experience with Microsoft Intune Endpoint Manager iOS Android scanners PC MAC
• Experience working with Microsoft Defender for Endpoint or similar antivirus product
• 5 years working with Active Directory and Group Policy
• Experience using Service Now or other related ITSM platform
• Hands on experience of ongoing administration and service maintenance
• Knowledge of Windows platform and Intune / SCCM Configuration Manager deployment tools
• Windows 10/11 troubleshooting skills
• Experience with Windows Server 2016/2019 interface and management
• Knowledge of Microsoft Group Policy Objects and Group Policy Preferences
• Strong writing skills for client facing documentation and executive-level communications
• Strong technical troubleshooting and analytical skills
• Communicating and presenting complex information to technical and non-technical stakeholders both verbally and in written form
• Microsoft Endpoint Configuration Manager or Endpoint Manager experience is a plus
• Experience with Microsoft cloud licensing Microsoft 365 E3 and E5 EMS Intune or Office 365 E3 is a plus
• Application packaging and deployment within targeting UEM applications such as MS Endpoint Configuration Manager and Intune.
• Custom reporting and dashboard creation within UEM tools to include PowerBI
• Deployment compliance evaluation and stakeholder reporting
• Regular collaboration with IT support peers and IT executives
• Escalation and collaboration with application support vendors
• Image Management: endpoint PC and Server operating system build customizations task sequence and deployment
• Operating system version upgrade provisioning and deployment
• ITIL foundations use ITSM tools to include inventory incident request problem change and release management activities
• Regular use of PowerShell scripting
• Testing and distribution of authorized patches
• Support administration and rollout of security products

Preferred Skills:

• Bachelors degree in Computer Science Information Technology or equivalent work experience
• 7 years technical experience in support of desktop technologies within a professional environment
• 7 years Windows Desktop OS administration experience with extended knowledge of Windows 10
• 5 years mobile device management solutions experience

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