The Enterprise Communications Services 3 (ECS3) program supports our intel customer across its many operating locations. Our focus is to help the organization technically transform is current services by leading edge technology insertions. To accomplish this, we are charges with development of new designs, its implementation, and operation of the new and or enhanced services. Over the life of the contract, we will drive continual service improvement by tech modernization, for our (LANs), wide area networks (WAN), unified communication (UC), Video telecommunication and Streaming services. 

What You’ll Get to Do:

As a Tier 3 NOC Network Engineer, you'll be challenged with hard complex support problems where you will coordinate with other NOC and Operational staff and be asked to lead and perform platform upgrades. You are expected as one of the leaders on the Network team to coordinate ticket acceptance and resolutions. You will develop technical resolution reports for critical outages in the Network.

More About the Role:

In this role the Network Administrator will be responsible for: 

• Performing System patching and IAVA patches to network routers and switches.
• Performing IOS and Software upgrades.
• Creating, reviewing, and publishing in KM system Standard Operating Procedures (SOP) for network operations.
• Troubleshooting systems failures and accessibility problems within the network to our services.
• Monitoring network performance, track usage and develop capacity planning reports.
• Developing and maintaining IP Address allocations tables.
• Making recommendations that enhance operational efficiencies for network monitoring, management, and overall operations.
  • Uses experience and knowledge articles to understand/implement potential workarounds. 
  • Updates knowledge articles and handles "how to" questions. 
  • Support KM management by entering solutions into the Solutions database.
• Facilitating engineering design data calls.
• Lead new/enhanced network implementation, installation, and technical refresh projects within a site or locale.
• Working independently while providing leadership to the rest of the Network team.
• Preform Network ticket resolution.
  • Support Network ticket closure across Network OPS staff to include:
    • Completes initial categorization of Service Requests (type, sub-type, location device, priority, etc.) 
  • Use administrative access to the network to provision new switches, router, VLANs and Krypto.
  • Uses administrative access to network components to research errors, incidents, problems and to perform incident analysis and identify potential problems. 
  • Routing Service Requests to the appropriate organization required for incident resolution.
  • Performs root cause analyses.
  • Completes problem resolutions associated with incident ticket(s).
• Will configure, deploy, manage, and maintain Network monitoring systems used by the technicians to ensure availability and overall performance of system and services.
• Assists with development of network-related implementation and deployment documentation. 
• Tests and evaluates network designs to determine whether customer requirements are met efficiently and effectively. 
• Support development of testing aids for validating lab configurations or systems in the lab 
• Assists with testing and documentation for products/solutions/systems being tested. 
• Lead research and testing of new or modified hardware or software products to determine performance and interoperability. 
• Supports engineers or other staff in the design or implementation of new solutions. 
• Lead validation of lab environment disaster recovery plans. 

You’ll Bring These Qualifications:

• IAT II
• TS/SCI security clearance with ability to obtain a CI poly 

Education:

High School/GED 11 Yrs

Associates 9 Yrs

Bachelors 7 Yrs

Masters 5 Yrs

PhD 3 Yrs

Bison Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by applicable law.