We currently have an opening for an ongoing, part-time contract employment opportunity for an Online Community Manager in the banking industry. This role requires weekend hours ONLY, working full days on Saturdays and Sundays. This is a set shift, and there is no flexibility in the schedule. Responsibilities:• Manage online communities across various platforms such as Reddit, TikTok Today, Facebook, YouTube, Instagram, and Twitter• Proactively engage with community members to drive participation and brand affinity• Act as a moderator for online discussions, removing comments that may be inappropriate or disruptive• Work closely with the customer experience and product ops teams to align community engagement with overall business objectives• Utilize social media tools such as Sprinklr, Sprout Social, Spark Central, Khoros for effective community management• Maintain a customer support/service mindset, ensuring all community interactions are handled with professionalism and empathy• Understand the nuances of moderation, acting not just as an enforcer of rules, but as an active participant in the community• Leverage content management systems and databases for efficient community management• Monitor online communities for potential issues or crises and respond accordingly• Document all community interactions for future reference and analysis.